CMCate Muoki
@catemuoki
Dedicated Customer Service Representative with 10 years of experience.
KenyaWhat I'm looking for
I am a dedicated Customer Service Representative with a decade of experience in providing exceptional service across both government and profit-making organizations. My expertise lies in handling guest interactions, resolving issues efficiently, and ensuring a seamless customer experience. I thrive in fast-paced environments where professionalism and problem-solving are essential to customer satisfaction.
Throughout my career, I have developed strong communication and interpersonal skills, which have enabled me to effectively manage customer inquiries and complaints. My recent role as a Team Leader at Horizon Contact Centre involved processing orders and addressing customer complaints to enhance satisfaction and secure renewals. I have also worked as a Relationship Officer at Equity Bank Kenya, where I focused on developing professional customer relationships and marketing products to meet customer needs.
Experience
Work history, roles, and key accomplishments
Team Leader/Customer Service Representative
Horizon Contact Centre
Nov 2023 - Present (1 year 7 months)
Led a team in providing exceptional customer service by making and receiving calls, processing orders, and addressing customer complaints to enhance satisfaction and secure renewals.
Relationship Officer
Equity Bank Kenya
Aug 2019 - Aug 2023 (3 years 11 months)
Developed and maintained professional relationships with customers, marketed bank products, and resolved customer issues efficiently to enhance satisfaction and loyalty.
Business Development Intern
Kenya Women Microfinance Trust Bank
May 2019 - Jun 2019 (1 month)
Maintained client relationships, sold bank products, identified new business opportunities, and strategized to generate revenue for the company.
Customer Service Intern
Hilton Garden Inn JKIA
Apr 2018 - Jun 2018 (2 months)
Assisted guests with check-in and check-out, addressed inquiries and complaints, and provided information about hotel facilities and local attractions.
Procurement Attaché
Ministry of Lands and Physical Planning
Sep 2016 - Dec 2016 (3 months)
Assisted in processing purchase requests, sourcing quotations, contacting suppliers, and verifying deliveries to ensure procurement efficiency.
Education
Degrees, certifications, and relevant coursework
Kenya Institute of Supplies Management
Professional Qualification, Procurement and Supply
2017 - 2018
Completed Level 4 & 5 courses in Procurement and Supply.
SUSt Paul's University
Bachelor of Business Administration, Supply Chain Management
2017 - 2017
Studied Bachelor of Business Administration and Management with a focus on Supply Chain Management.
Chogoria Girls High School
Kenya Certificate of Secondary Education, General Education
2010 - 2013
Achieved the Kenya Certificate of Secondary Education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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