Jackline Kiriinya
@jacklinekiriinya
Results-driven sales and customer service professional skilled in SAP and client relationship management.
KenyaWhat I'm looking for
I am a results-driven sales and customer service professional with extensive experience exceeding sales targets, managing client relationships, and using SAP to process orders and track accounts. I consistently generate leads, negotiate contracts, and produce detailed sales reports that improve revenue and streamline customer follow-up.
My background includes banquet administration and team leadership in a high-volume hospitality environment, plus administrative and claims support in corporate settings. I bring strong communication, conflict-resolution, and operational coordination skills, and I am eager to apply my administrative efficiency and sales expertise to a new challenge.
Experience
Work history, roles, and key accomplishments
Sales Representative
Mzuri Sweets Limited
Feb 2020 - Jan 2024 (3 years 11 months)
Consistently exceeded sales targets through lead generation and contract negotiation, increasing revenue while managing end-to-end customer service and order processing in SAP.
Coordinated administrative and logistical aspects for events, prepared accurate Banquet Event Orders and documentation, and communicated real-time changes to operations to ensure client satisfaction.
Led banquet teams to execute Banquet Event Orders accurately, resolved guest inquiries, and produced daily event reports to maintain high service levels and operational efficiency.
Claims Assistant
Mitchell Cott’s Freight K Limited
Mar 2014 - Nov 2014 (8 months)
Managed administrative duties and coordinated appointments while handling high volumes of client inquiries and maintaining legal and insurance claim records with daily updates.
Education
Degrees, certifications, and relevant coursework
Mount Kenya University
Bachelor of Business Management, Human Resource
Completed a Bachelor of Business Management with a focus on Human Resource studies, graduating in 2013.
Mount Kenya University
Diploma in Human Resource Management, Human Resource Management
Completed a Diploma in Human Resource Management in 2010.
University of Nairobi
Certificate in Public Relations, Public Relations
Completed a Certificate in Public Relations in 2006.
St. Lawrence Schools (London College)
A-Levels, General Secondary Education
Completed A-Levels in 2005.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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