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Molly Odu-Onah

@mollyodu-onah

Client Service Officer at Paelon Memorial Hospital, supporting patient enquiries and coordinating care across service channels.

Nigeria
Message

At Paelon Memorial Hospital, I support patients across email, chat, phone, and in-person channels. I liaise with patients, health insurance providers, and internal teams to verify eligibility, resolve concerns, and coordinate admissions, discharges, and service requests.

Previously, as Front Desk / Admin Officer at Honikomb Limited, I managed the CEO’s calendar and appointments and coordinated virtual meetings and office records. At Nigerian Air Force Hospital, Makurdi, I maintained patient records and prepared reports, presentations, and official correspondence.

Experience

Work history, roles, and key accomplishments

PH
Current

Client Service Officer

Paelon Memorial Hospital

Dec 2025 - Present (10 months)

Delivers responsive support across email, chat, phone, and in-person channels, liaising with patients and insurance providers to ensure seamless service delivery. Coordinates admissions, discharges, and service requests while leveraging CRM and ticketing systems.

CG

Laboratory / Quality Control Intern

Chris Ejik Pharmaceutical Group

Jan 2022 - Jun 2022 (5 months)

Tested products against established standards to ensure quality and reliability, and applied research and data analysis to support product development. Compiled and shared research data digitally and coordinated schedules and reports.

Education

Degrees, certifications, and relevant coursework

UC

University of Technology, Calabar

Bachelor of Science, Medical Biochemistry

Earned a Bachelor of Science in Medical Biochemistry from the University of Technology, Calabar in 2022.

WW

Word of Faith Bible School (WOFBI)

Basic Certificate Course (BCC), Religious Studies

Completed the Basic Certificate Course (BCC) at Word of Faith Bible School.

Tech stack

Software and tools used professionally

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