Prophet Miracle John
@prophetmiraclejohn
I lead high-volume customer support operations and improve response times across healthcare and retail services.
NigeriaWhat I'm looking for
I've led customer service operations at Adura King Hospital, supervising 20 staff members, coordinating schedules, managing patient appointments, and resolving complex service escalations.
I streamline support workflows to improve first-contact resolution, reduce complaints, and deliver timely responses. Previously at Pep Top Care Pharmaceutical Company, I reduced average complaint resolution time from three hours to one hour by reorganizing the handling process, while maintaining accurate customer records and consistent service quality.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Adura King Hospital
Jan 2020 - Dec 2025 (5 years 11 months)
Supervised a team of 20 customer service staff, managed appointment scheduling and patient inquiries, and led training initiatives that improved service protocols and reduced complaints.
Education
Degrees, certifications, and relevant coursework
Imo State University
Bachelor's Degree, Business Administration
2009 - 2013
Bachelor's Degree in Business Administration from Imo State University, completed from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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