Faith Jemiango

Developed and executed digital content and paid-ad strategies for fashion clients, improving reach and conversion through A/B testing and narrative-led storytelling.

Implemented insight-led CX strategies that raised satisfaction scores 29% and generated KES 2.1M in revenue within three months through key-account management and onboarding campaigns.

Recovered over KES 5M in sales in three months and redesigned end-to-end customer journeys to reduce churn and improve service consistency across branches.

Reduced complaint resolution time by 33% and supported CRM-driven outbound communications, contributing to a 17% drop in customer complaints.

Led digital marketing activities for the business across social and digital channels, executing campaigns to drive awareness and engagement.

Managed digital marketing campaigns and content for clients, improving online presence and engagement across platforms.

Supported digital marketing initiatives and assisted with content, analytics and campaign execution during an internship.

Ongoing Master of Business Administration studies at United States International University focused on advanced business and management topics.

Activities and societies: Certificate in Digital Marketing (AdWords Certified)

Completed a Bachelor of Commerce with an Entrepreneurship major and a Marketing minor, graduating in 2019.