Maureen Andayi

Developed and implemented a new customer experience department, enhancing client satisfaction and retention. Resolved over 95% of customer complaints at first contact, streamlined feedback processes, and expanded the customer base by 30%. Collaborated with teams to ensure service excellence and analyzed market trends for strategic improvements.

Managed a portfolio of over 150 clients, achieving a 20% increase in Average Revenue per User. Spearheaded digital payment adoption, resulting in a 40% increase in transactions. Utilized data-driven insights to optimize sales strategies and fostered strong customer relationships, leading to a 25% increase in retention rates.

Produced engaging and SEO-optimized content that increased website traffic by 15%. Collaborated with marketing teams to align content with brand objectives and conducted research to enhance content relevance. Promoted content on social media, achieving a 10% increase in engagement.

Taught Chemistry, History, and Religion, developing lesson plans and educational materials tailored to student needs. Fostered a positive learning environment, enhancing student engagement and academic performance.

Pursued a Bachelor of Science in Chemistry, focusing on the principles of chemistry and their applications in various fields. Engaged in laboratory work and research projects that enhanced practical skills and theoretical knowledge.

Completed K.C.S.E Certificate, focusing on a broad curriculum that included sciences and humanities, which laid the foundation for further studies in chemistry.

Achieved K.C.P.E Certificate, completing primary education with a focus on foundational subjects that prepared for secondary education.