Open to opportunities

Peter Karwigi

@peterkarwigi

Message

Seasoned sales and customer-experience leader driving revenue and operational excellence.

Kenya

Message

What I'm looking for

I am seeking a management role where I can lead teams, drive revenue and customer satisfaction, and execute strategic initiatives for measurable growth.

I am a dynamic professional with over 20 years' experience in Sales & Marketing, Customer Experience, and Relationship Management, focused on driving operational excellence and business growth.

Throughout my career I have led teams, managed projects end-to-end, and implemented service and revenue initiatives that improved client retention and profitability. I have practical experience across retail, higher education, and engineering services.

Key achievements include directing revenue-generation programs that consistently surpassed targets, optimizing service delivery processes, and coordinating staff recruitment and development to raise performance and satisfaction.

I hold an MBA in Finance, relevant certifications in strategic planning and corporate governance, and I seek management roles in Channel/Business Development, Customer Experience, Sales/Marketing, Relationship Management, or Project Management.

Experience

Work history, roles, and key accomplishments

Current

Team Leader – Projects

Current

Harvis Engineering Ltd

Jan 2015 - Present (11 years 6 months)

Led multiple projects and customer experience programs, improving service delivery, client retention, and revenue generation through process optimization and stakeholder collaboration.

Project Management Customer Experience Team Leadership Service Revenue Generation Stakeholder Management Training Process Improvement

Manager – Revenue Generation

Kenyatta University

Jan 2011 - Jan 2015 (4 years)

Directed revenue generation across multiple units, consistently surpassing targets and implementing customer service strategies that enhanced user experience and operational efficiency.

Revenue Management Customer Experience Market Research Strategic Planning Relationship Management Stakeholder Engagement

Retail Sales Manager

Safaricom Ltd

Jan 2009 - Dec 2010 (1 year 11 months)

Managed retail operations and customer experience initiatives, driving sales growth, improving satisfaction scores, and ensuring inventory and cash control compliance.

retail management Sales Customer Experience Inventory Control Cash Handling Marketing Corporate Trainer

Retail Centre Supervisor

Safaricom Ltd

Jan 2006 - Nov 2008 (2 years 10 months)

Supervised daily retail operations, trained and mentored staff, resolved escalated customer complaints, and supported product launches and marketing campaigns to drive adoption.

Corporate Trainer Team Supervision Retail Operations Product Launch

Customer Care Representative

Safaricom Ltd

Jan 2004 - Jan 2005 (1 year)

Provided frontline customer support across channels, resolving billing, service, and technical issues while consistently exceeding performance targets for service quality.

Customer Support Multichannel Support Billing Performance Targeting Empathy