Ann Wambua

I am a customer value management specialist with over seven years' experience improving customer satisfaction and driving revenue through targeted recoveries, winback and retention activities. I combine a customer-centric approach with process automation to streamline operations and boost business outcomes.

At Multichoice Kenya I established operational communications frameworks, automated messaging processes and implemented payment reminder flows that reduced overdue payments and increased message engagement and delivery success. I consistently resolve escalations quickly while improving CSAT and retention metrics.

I am committed to community engagement through mentoring and Rotaract activities, and I bring strong skills in data analysis, campaign management, financial transactions and cross-team collaboration to roles focused on customer experience and value management.