Andy Anosike
@andyanosike
Customer relationship manager focused on improving retention and delivering exceptional support.
NigeriaWhat I'm looking for
I am a dedicated Customer Relationship Manager with over three years' experience driving customer satisfaction across telecom and ISP environments. I have led initiatives that improved support satisfaction, reduced deployment time, and enabled smooth system upgrades while maintaining high service standards.
I excel in CRM systems, data management, inbound/outbound communication, and performance reporting, and I proactively develop sales and outreach strategies to support business growth and client retention.
Experience
Work history, roles, and key accomplishments
Customer Support
Airtel Nigeria
Aug 2025 - Present (3 months)
Handle home broadband and office data plan inquiries, execute win-back campaigns, and developed online/offline sales outreach strategies to drive renewals and engagement.
IT Support
Voisip Telecomms
Feb 2022 - Oct 2024 (2 years 8 months)
Improved customer satisfaction by 25% via proactive communications, reduced hardware deployment time by 15% through efficient installations, and led software upgrades to minimize downtime.
Education
Degrees, certifications, and relevant coursework
Federal University of Petroleum Resources
Bachelor of Technology, Petroleum / Engineering
Completed a Bachelor of Technology focused on technical and applied engineering subjects relevant to the petroleum sector.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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