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Sandra Mukoro

@sandramukoro

Retention Specialist focused on resolving cancellation concerns, strengthening customer loyalty, and meeting retention targets.

Nigeria

Message

As a Retention Specialist, I contact customers considering cancellation, identify the reasons for dissatisfaction, and develop personalized solutions to encourage continued engagement.

I maintain customer relationships through regular follow-ups and proactive communication. I also identify opportunities for relevant upselling and cross-selling, and record customer interactions and resolutions in CRM systems.

Previously, as a Customer Service Representative, I responded to customer inquiries, resolved complaints, and followed up on unresolved issues. I hold a B.Sc. in Mass Communication from Delta State University, Abraka.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Unknown

Responded to customer inquiries through phone, email, chat, and other channels, resolving complaints professionally and efficiently. Provided accurate information about products, services, pricing, and policies while documenting interactions and escalating complex issues as needed.

Customer Service Communication Skills Problem Solving Complaint Resolution Documentation Escalation Management

Retention Specialist

Unknown

Contacted customers considering cancelling services, identified reasons for dissatisfaction, and developed personalized solutions to encourage continued engagement. Maintained strong customer relationships through regular follow-ups and proactive communication.