Open to opportunities

Faith Attah

@faithattah

Message

I support customers, onboard enterprise users, and translate feedback into better product experiences.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer service role where I can resolve customer concerns, support users across email, live chat, and phone, and collaborate with internal teams to improve the customer experience.

I've supported client onboarding at Heckerbella Ltd, guiding hospital staff through adoption of a healthcare facility management system from first login to daily use.

I act as the connection between clients and development teams, gathering user feedback, documenting requirements, and helping shape feature requests and product improvements. I also design web and mobile wireframes and interfaces in Figma while producing detailed daily reports.

My sales experience at Debby's Store strengthened my ability to understand customer needs, resolve concerns in real time, and build trust through clear communication. I'm ready to bring Zendesk, live chat, client relations, and problem-solving skills to a remote customer service role.

Experience

Work history, roles, and key accomplishments

UI/UX Designer & Client Onboarding Specialist

Heckerbella Ltd

Jan 2025 - Jan 2026 (1 year)

Led client onboarding for digital products, training hospital staff and gathering feedback to drive product improvements. Designed wireframes and prototypes using Figma, and documented requirements to align teams.

Zendesk Figma Client Onboarding Training Feedback Collection Documentation Cross Functional Collaboration

Sales Representative

Debby's Store

Jan 2018 - Jan 2024 (6 years)

Engaged customers daily, recommending products and resolving concerns in real time. Built rapport and trust, contributing to consistent sales performance and repeat business.

Customer Engagement Sales Problem Solving