Open to opportunities

Faisal Islam

@faisalislam2

Message

Technical Support Executive skilled in troubleshooting, system administration, and customer service.

India

Message

What I'm looking for

I am seeking a hands-on IT support role where I can resolve technical issues, document processes, collaborate with teams, and expand skills in system administration and AI-enabled support.

I am a detail-oriented Technical Support Executive with hands-on experience troubleshooting hardware and software, administering Active Directory, and supporting users across Windows 10/11 and MS Office environments. I consistently document procedures, escalate issues appropriately, and collaborate with cross-functional teams to ensure timely resolution and high customer satisfaction.

I hold certifications in computer networking and technical support fundamentals, and I am passionate about learning modern technologies including Artificial Intelligence. I bring practical experience in device support (printers, scanners, webcams), password resets, installations, and maintenance, and I aim to grow my expertise in IT operations and AI-enabled support.

Experience

Work history, roles, and key accomplishments

Technical Support Executive

Techasoft Private Limited

Mar 2023 - Feb 2025 (1 year 11 months)

Provided desktop and application support, troubleshooting hardware (printers, scanners, webcams) and Windows/MS Office issues, and performed Active Directory password resets to improve resolution times and customer satisfaction.

Technical Support Active Directory MS Office Remote Assistance Documentation