shaik javeedbasha
@shaikjaveedbasha
Technical Support Engineer with ~2.8 years' experience in Windows systems and end-user support.
IndiaWhat I'm looking for
I am a Technical Support Engineer with nearly 2.8 years of experience providing end-user and remote support on Windows platforms, focused on timely incident resolution and SLA adherence. I have practical experience with ServiceNow, BMC Remedy, Active Directory, DHCP, DNS and routine server/desktop troubleshooting.
At Wipro I worked on a 24/7 support team handling incident management, user account administration, hardware/software installation, Citrix cloud performance issues, and health monitoring across servers and blades. I regularly used remote-assistance tools, created and resolved tickets within SLA, and coordinated with engineers and users to minimize downtime.
I pride myself on clear communication, meeting ITIL-style SLAs, and reducing backlog through disciplined follow-up. I seek roles where I can continue to refine system administration, incident management, and user-support processes while contributing to a responsive support organization.
Experience
Work history, roles, and key accomplishments
Provided 2.8 years of 24/7 end-user and remote support across Windows and Citrix environments, resolving incidents within SLA and reducing backlog through triage and follow-up procedures.
Education
Degrees, certifications, and relevant coursework
St. Joseph's Degree College, Kurnool
Bachelor of Commerce, Computer Applications
Completed a BCom (Computers) program focusing on commerce subjects with computer applications.
Availability
Location
IndiaAuthorized to work in
Job categories
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