FOFaidat Olalere
@faidatolalere
Dedicated contact center agent with a passion for customer service.
NigeriaWhat I'm looking for
I am Faidat Olalere, a dedicated contact center agent at Wema Bank's digital contact center, where I have gained two years of valuable experience since July 2022. My commitment to excellence and comprehensive skill set enable me to excel in providing top-tier customer service. I pride myself on my problem-solving abilities, effective communication, and active listening skills, which allow me to engage with customers meaningfully and authentically.
Throughout my career, I have handled various customer inquiries and complaints, ensuring satisfaction and retention through effective virtual engagement. My experience includes collaborating with cross-functional teams to enhance service delivery and streamline operations. I am always willing to go the extra mile to ensure that every customer interaction is a positive one, making me a valuable asset in any customer service or sales-related role.
Experience
Work history, roles, and key accomplishments
Customer Solution Provider
Wema Bank Digital Contact Center
Jul 2022 - Present (2 years 10 months)
Faidat Olalere has been a dedicated contact center agent at Wema Bank's digital contact center since July 2022. She handles complaints, inquiries, and requests, ensuring customer satisfaction and retention through effective communication and problem-solving skills.
Laboratory Assistant (NYSC)
Kunike International School
May 2021 - May 2022 (1 year)
During her internship at Kunike International School, Faidat supported scientists and researchers in experiments, performed routine tests, and assisted with administrative tasks, maintaining organized records and documentation.
Education
Degrees, certifications, and relevant coursework
FAFederal University of Agriculture, Abeokuta
Bachelor of Science, Chemistry
2018 - 2021
Studied Chemistry, focusing on various aspects of chemical science and its applications. Developed a strong foundation in laboratory techniques and theoretical knowledge.
Command Day Secondary School
Senior Secondary Leaving Certificate, General Education
2008 - 2013
Completed the Senior Secondary Leaving Certificate (WASSCE), gaining foundational knowledge in various subjects and preparing for higher education.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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