grace okwulu

I am a customer service representative with over three years of experience providing empathetic, accurate, and professional support via phone, email, and chat, including OKWULU and Zoho CRM. I hold a Bachelor of Science in Microbiology from Benue State University and have worked remotely across U.S. time zones, adapting quickly to new tools and processes.

My background includes resolving complaints, processing orders and requests, documenting interactions in CRM systems, and following scripts and QA standards to improve satisfaction and response times. I have experience handling high-volume customer contact (up to 100 customers weekly), coordinating refunds and returns, and collaborating with internal teams to address issues.

I bring strong listening, problem-solving, persuasive communication, and multitasking skills, with additional experience as a virtual assistant handling administrative tasks like expense reporting. I thrive under pressure, work effectively across CST business hours, and am committed to maintaining positive, professional customer experiences.