Emediong Robert

With five years of experience in customer service, I am a detail-oriented professional eager to leverage my technological proficiency and exceptional communication skills as a remote virtual assistant. My career has been marked by a commitment to exceeding performance targets and delivering outstanding service, which I believe will contribute significantly to the success of your team.

In my most recent role as a Customer Service Representative at Liimx Stores, I successfully handled an average of 50 customer inquiries daily, improving customer satisfaction ratings by 10% within my first quarter. My proactive approach to follow-ups and ability to communicate product feedback effectively led to the development of new product features, significantly reducing product returns. Prior to this, I excelled as a Sales Representative at Fidson Pharmaceuticals, where I consistently exceeded sales targets and maintained a 95% customer satisfaction rating.