Emediong Robert
@emediongrobert
Detail-oriented professional with 5 years of customer service experience.
What I'm looking for
With five years of experience in customer service, I am a detail-oriented professional eager to leverage my technological proficiency and exceptional communication skills as a remote virtual assistant. My career has been marked by a commitment to exceeding performance targets and delivering outstanding service, which I believe will contribute significantly to the success of your team.
In my most recent role as a Customer Service Representative at Liimx Stores, I successfully handled an average of 50 customer inquiries daily, improving customer satisfaction ratings by 10% within my first quarter. My proactive approach to follow-ups and ability to communicate product feedback effectively led to the development of new product features, significantly reducing product returns. Prior to this, I excelled as a Sales Representative at Fidson Pharmaceuticals, where I consistently exceeded sales targets and maintained a 95% customer satisfaction rating.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Liimx Stores
Jan 2022 - Apr 2024 (2 years 3 months)
Managed inbound customer inquiries via phone, email, and chat, addressing an average of 50 queries daily. Improved customer satisfaction ratings by 10% and contributed to product development through customer feedback.
Sales Representative
Fidson Pharmaceuticals
Jan 2018 - Jan 2022 (3 years 11 months)
Managed a diverse portfolio of pharmaceutical products, conducting product demonstrations and achieving a 95% customer satisfaction rating. Exceeded sales targets by an average of 25% and reduced stockouts by 20%.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Science, Computer Science
2018 -
Zenith High School
Senior School Certificate
2012 -
Completed Senior School Certificate Examination.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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