AOAtobijuloluwa Olakunbi
@atobijuloluwaolakunb
Customer service professional dedicated to enhancing customer satisfaction.
NigeriaWhat I'm looking for
As a customer service professional, I have honed my skills in building strong relationships with clients and ensuring their needs are met effectively. My journey began as a Call Center Agent at Airtel NG, where I managed customer inquiries and complaints, providing detailed product information and solutions. This foundational experience instilled in me the importance of empathy and effective communication in fostering customer loyalty.
Currently, I serve as a Customer Care Officer at ALAT by Wema, where I educate customers on the ALAT app and provide ongoing support tailored to individual needs. My role involves collaborating with technical teams to resolve issues and recommending financial products that enhance the customer experience. I also freelance as a Customer Support Officer, where I manage leads and ensure high levels of customer satisfaction through personalized communication and timely follow-ups.
Experience
Work history, roles, and key accomplishments
Customer Care Officer
ALAT by Wema
Mar 2016 - Present (9 years 4 months)
Educating customers on the ALAT app with tailored onboarding and providing ongoing support. Collaborating with technical teams to resolve issues and recommending financial products to enhance customer experience.
Customer Support Officer
Freelancing
Jan 2024 - Present (1 year 6 months)
Managing and nurturing leads through personalized communication, coordinating appointments, and providing detailed daily reports. Ensuring high customer satisfaction with timely follow-up support and collaborating with departments to resolve technical issues.
Call Center Agent
AIRTEL NG (ISON BPO)
Mar 2014 - Feb 2016 (1 year 11 months)
Managed customer calls, addressing inquiries and complaints while educating customers about products and services. Developed solutions to customer issues while maintaining high-quality service.
Education
Degrees, certifications, and relevant coursework
OUOlabisi Onabanjo University
Post Graduate Diploma, Business Administration
2017 - 2019
Completed a Post Graduate Diploma in Business Administration and Management, focusing on the principles of effective management and organizational behavior.
BUBowen University
Bachelor of Science, Biochemistry
2008 - 2013
Earned a Bachelor of Science in Biochemistry, studying the chemical processes and substances that occur within living organisms.
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Interested in hiring Atobijuloluwa?
You can contact Atobijuloluwa and 90k+ other talented remote workers on Himalayas.
Message AtobijuloluwaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
