Atobijuloluwa OlakunbiAO
Open to opportunities

Atobijuloluwa Olakunbi

@atobijuloluwaolakunb

Customer service professional dedicated to enhancing customer satisfaction.

Nigeria
Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

As a customer service professional, I have honed my skills in building strong relationships with clients and ensuring their needs are met effectively. My journey began as a Call Center Agent at Airtel NG, where I managed customer inquiries and complaints, providing detailed product information and solutions. This foundational experience instilled in me the importance of empathy and effective communication in fostering customer loyalty.

Currently, I serve as a Customer Care Officer at ALAT by Wema, where I educate customers on the ALAT app and provide ongoing support tailored to individual needs. My role involves collaborating with technical teams to resolve issues and recommending financial products that enhance the customer experience. I also freelance as a Customer Support Officer, where I manage leads and ensure high levels of customer satisfaction through personalized communication and timely follow-ups.

Experience

Work history, roles, and key accomplishments

FR
Current

Customer Support Officer

Freelancing

Jan 2024 - Present (1 year 6 months)

Managing and nurturing leads through personalized communication, coordinating appointments, and providing detailed daily reports. Ensuring high customer satisfaction with timely follow-up support and collaborating with departments to resolve technical issues.

AB

Call Center Agent

AIRTEL NG (ISON BPO)

Mar 2014 - Feb 2016 (1 year 11 months)

Managed customer calls, addressing inquiries and complaints while educating customers about products and services. Developed solutions to customer issues while maintaining high-quality service.

Education

Degrees, certifications, and relevant coursework

Olabisi Onabanjo University logoOU

Olabisi Onabanjo University

Post Graduate Diploma, Business Administration

2017 - 2019

Completed a Post Graduate Diploma in Business Administration and Management, focusing on the principles of effective management and organizational behavior.

Bowen University logoBU

Bowen University

Bachelor of Science, Biochemistry

2008 - 2013

Earned a Bachelor of Science in Biochemistry, studying the chemical processes and substances that occur within living organisms.

Tech stack

Software and tools used professionally

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