Open to opportunities

Fahad Ahmed Mujaddadi

@fahadahmedmujaddadi

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Senior Client Success Manager driving ecommerce revenue and retention across marketplaces.

Pakistan

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What I'm looking for

I’m looking to lead client success for ecommerce brands—driving retention, account health, and revenue through strong QBRs, CRM automation in GoHighLevel, and disciplined coordination with cross-functional delivery teams.

I’m a Customer Success and Account Management professional with 6+ years of experience across ecommerce operations and digital agency services. I manage accounts on Amazon (FBA/FBM), Shopify, Walmart Marketplace, and TikTok Shop—covering the full lifecycle from account setup and product listing through PPC, supply chain coordination, account health, and revenue optimization.

At Cinco360 LLC, I scaled to leading a team of 5 Client Success Managers overseeing 25 accounts and a 16-person production team, serving as the operational bridge between clients and delivery teams. I build GoHighLevel CRM ecosystems and workflows, drive 4.5+/5 satisfaction ratings, ensure monthly renewals, and handle senior escalations with hands-on resolution.

Experience

Work history, roles, and key accomplishments

Senior Client Success Manager

Cinco360 LLC

Jan 2024 - Apr 2026 (2 years 3 months)

Led a team of 5 Client Success Managers managing 25 monthly retainer accounts, and supervised a 16-person production team to ensure on-time, high-quality delivery. Built and administered GoHighLevel CRM ecosystems and served as an escalation point to maintain 4.5+/5 client satisfaction and renewals.

Client Success Account Management Team Leadership Workflow Automation Account Health Monitoring Escalation Management Shopify Walmart Marketplace TikTok Shop

Client Success Manager

Carpediem

Jan 2023 - Dec 2023 (11 months)

Managed 5–8 clients on monthly digital services retainers as the primary point of contact for deliverables, timelines, and satisfaction metrics. Led a team of 8 specialists to drive end-of-month satisfaction targets and prevent delivery risks and churn.

Client Success Account Management Team Leadership Churn Prevention CRM Coordination Digital Marketing Social Media Management Prospecting Content Writing SEO

Account Manager

Startups Pakistan

Apr 2020 - Jan 2023 (2 years 9 months)

Managed 10 ecommerce client accounts end-to-end across Amazon (FBA/FBM), Shopify, Walmart Marketplace, and TikTok Shop from account setup through revenue growth and ongoing management. Coordinated cross-functional production teams, maintained platform policy compliance to prevent account issues, and set and tracked monthly revenue targets using KPIs.