MA

Open to opportunities

Muneeb Ahmed

@muneebahmed5

I improve marketplace growth, partner operations, and customer experience through data-driven account management.

What I'm looking for

I'm looking to apply my experience in account management, operations, marketplace growth, and customer experience to improve partner performance and drive data-informed business outcomes.

I've improved growth and operations at Careem and Uber, including reducing driver acquisition cost by 10% QoQ at Careem and growing driver acquisition by 12% through new-zone expansion.

At Uber, I led agents supporting driver and franchise operations, raised CSAT from 3.0 to 4.2 through SOP and SLA optimization, and launched the Round Table initiative to capture driver feedback. I also supported launch operations across seven cities, driver onboarding, customer support, and cross-functional cost and experience initiatives.

As an e-commerce business owner and account manager, I manage suppliers, vendors, logistics partners, listings, pricing, fulfillment, inventory, customer experience, and marketplace performance reporting.

Experience

Work history, roles, and key accomplishments

SE

Current

E-Commerce Business Owner & Account Manager

Current

Self Employed

Jan 2023 - Present (3 years 7 months)

Managed supplier, vendor, and logistics partner relationships. Developed and executed sales growth strategies across online marketplaces and direct-to-consumer channels.

Account Management Stakeholder Management E Commerce Operations Sales Strategy Pricing Merchandising Inventory Management Customer Experience Market Analysis Business Analytics performance reporting

CA

Growth Associate

Nov 2022 - Jul 2023 (8 months)

Reduced driver acquisition cost by 10% QoQ through channel optimization. Achieved 12% growth in driver acquisition by expanding into new zones.

Driver Acquisition Funnel Management Retention Market Insights Data Driven Decision Making

UB

Customer Support Lead

Oct 2018 - Oct 2022 (4 years)

Led a team of agents handling driver and franchise operations. Improved CSAT from 3.0 to 4.2 through SOP and SLA optimization.

Team Leadership Operations Management Customer Support CSAT SLA Management Cross Functional Projects Cost Optimization

UB

Customer Support Agent

Sep 2016 - Oct 2018 (2 years 1 month)

Supported launch operations across 7 cities. Managed driver onboarding and customer support.

Driver Onboarding Customer Support Launch Operations Onboarding Efficiency

Education

Degrees, certifications, and relevant coursework

IU

Iqra University

Bachelor of Business Administration, Business Administration

2017 - 2019

Pursued a Bachelor of Business Administration degree from Iqra University from 2017 to 2019.

BU

Bahria University

Bachelor of Business Administration, Business Administration

2012 - 2016

Pursued a Bachelor of Business Administration degree from Bahria University from 2012 to 2016.

Tech stack

Software and tools used professionally

SQL

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