Open to opportunities

Dhwani Shah

@dhwanishah

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HR-focused professional with 4+ years in operations, analytics, and client relations, transitioning into HR roles.

United Kingdom

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What I'm looking for

I seek a people-focused HR role where I can apply HR analytics and operational experience to recruitment, employee relations, and process improvement within a collaborative, growth-oriented team.

I am an organised, adaptable HR-focused professional with over four years' experience in administrative operations, client relations, and fraud analysis. I hold an MSc in Global Human Resource Management and apply an analytical foundation in HR Analytics and Tableau to drive data-informed decisions and process optimisation.

I have a proven track record managing high-volume tasks, improving operational efficiency, and building strong stakeholder rapport—streamlining booking systems, boosting engagement through targeted social media, and identifying fraud patterns that protected significant assets. I am eager to leverage my administrative strengths, analytical skills, and people-focused approach to contribute to recruitment, employee relations, and HR administration.

Experience

Work history, roles, and key accomplishments

Current

Bookings & Digital Manager

Current

The 1936 Pub Company

Oct 2024 - Present (1 year 2 months)

Implemented a centralised diary and client management system to eliminate double-bookings across multiple venues and created 90+ targeted weekly social posts, boosting online visibility and direct booking inquiries; launched recurring workshops to secure profitable long-term partnerships.

Event Management Client Relations Revenue Generation Process Optimization

Bartender

The 1936 Pub Company

Mar 2024 - Oct 2024 (7 months)

Engaged proactively with ~700 customers weekly to build loyalty and maintained flawless inventory and cellar controls to support operational efficiency during high-volume service.

Customer Service Inventory Management Multitasking Compliance Cash Handling

Fraud Specialist I

JPMorgan Chase & Co.

Jul 2021 - Apr 2022 (9 months)

Analyzed flagged card transactions using First Watch Intelligence and C3, identifying and escalating approximately $75,000 in attempted fraud monthly while investigating emerging fraud patterns and resolving sensitive customer alerts.

Fraud Detection Transaction analysis First Watch Intelligence C3S Escalations Risk Mitigation

Senior Customer Service Exec

Barclays Bank (Teleperformance)

May 2018 - Feb 2020 (1 year 9 months)

Resolved high volumes of complex account and transaction issues, consistently achieving NPS >90% through empathetic, efficient service and timely escalation to specialised teams.

Customer Support Escalation Management NPS Cross Cultural Communication Problem Solving