Samuel Bangura
@samuelbangura
Customer relations and HR operations specialist driven by accuracy.
United KingdomWhat I'm looking for
I am a customer relations and HR operations specialist with extensive experience handling complex queries, collections, payments, loans, overpayments and claims, and supporting onboarding and offboarding processes. I work confidently across multiple systems and deliver solutions while maintaining data accuracy and compliance.
I have supported line managers, senior managers and some executives as a Global HR Operations Coordinator and worked in high-volume customer service roles for organisations such as Allianz Assistance and Teleperformance. I am proficient with HRIS and ATS platforms, Microsoft Office and several operational systems, and I have experience producing accurate reports and handling sensitive data in line with data protection requirements.
I am target-driven, resilient and a quick learner who values clear communication and continuous development. I bring strong attention to detail when analysing data, navigating policies and delivering service, and I seek roles where I can apply my customer-focused mindset and HR operations experience to add measurable value.
Experience
Work history, roles, and key accomplishments
Customer Service & Claims Advisor
Allianz Assistance UK Ltd
Nov 2023 - Dec 2025 (2 years 1 month)
Handled inbound and outbound calls, delivered proactive solutions and policy advice, carried out medical screening, and maintained accurate policy records to ensure timely service and follow-up.
Global HR Operations Coordinator
Ocean Technologies Group
Aug 2022 - Aug 2023 (1 year)
Served as main HR contact for managers and executives, managed onboarding/offboarding and contracts, navigated HR systems, and researched international work laws and low-level employee relations.
Student Finance Customer Advisor
Teleperformance UK
Dec 2021 - Jul 2022 (7 months)
Advised students and families on loan applications, payments and eligibility, logged sensitive data, escalated complex queries with accurate reporting, and maintained data protection compliance.
NHS Support Customer Advisor
Teleperformance UK
Aug 2021 - Dec 2021 (4 months)
Provided first-contact resolution for NHS enquiries including COVID-19 guidance, test bookings and reporting while ensuring patient confidentiality and adherence to data protection rules.
Personal Trainer & Customer Support
Everyone Active
Oct 2014 - Aug 2017 (2 years 10 months)
Built client relationships, sold personal training packages to meet sales targets, resolved customer complaints, and processed orders while regularly using MS Excel, Word and PowerPoint.
Customer Service Advisor
Tesco Metro
Sep 2009 - Jun 2015 (5 years 9 months)
Handled customer queries and cash transactions while delivering excellent product knowledge and service in a retail environment.
Education
Degrees, certifications, and relevant coursework
St. Mary's University, Twickenham (Strawberry Hill)
Bachelor of Arts, Physical & Sport Education
Grade: 2:2
Completed a Bachelor of Arts in Physical & Sport Education, awarded with a 2:2 classification.
Geoffrey Chaucer Technology College
GCSEs, Secondary Education
Secondary school qualifications including GCSEs in English Literature (C), English Language (C), Science (C), Maths (B), Graphics (C), and Religious Education (C).
TEFL (120 Hours)
TEFL Certificate, Teaching English as a Foreign Language
Completed a 120-hour TEFL course (Certificate Number: 3381).
Kensington and Chelsea College
Access to Higher Education Diploma, Sports Science
Grade: Merit
Completed an Access to Sports Science program with a Merit grade to prepare for higher education in sports-related studies.
Availability
Location
United KingdomAuthorized to work in
Job categories
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