Candela Unsen Carlino

I am a bilingual technical support professional with extensive experience delivering personalized, high-quality support to international clients. I combine strong communication skills in English and Spanish with a practical focus on customer satisfaction and continuous improvement.

In my recent role as a Technical Support Analyst at Gsa BPO (2020–2025), I troubleshot and resolved technical issues, managed Salesforce and other CRM systems, and handled back-office operations including refunds, credits, and manual payments.

I have hands-on experience with Zendesk for customer inquiries and utilize tools like Salesforce, Slack, and Google Workspace to maximize efficiency. I am adaptable to fast-paced environments, proactive, and a quick learner when new systems or processes are required.

I consistently aim to deliver warmth and understanding in customer interactions, coordinate with warehouses and stylists to resolve logistics issues, and track shipments via UPS and FedEx to improve client outcomes.