Open to opportunities

Bel Araoz

@belaraoz

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Bilingual Administrative Assistant with a passion for tech-enabled communication.

Argentina

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What I'm looking for

I am looking for a role that values innovation and offers opportunities for growth in a collaborative environment.

I am a bilingual Administrative Assistant with over six years of experience supporting international teams and clients. My proficiency in Spanish, English, and Italian allows me to manage bilingual communication effectively, ensuring seamless interactions across diverse cultures. I excel in coordinating administrative workflows and thrive in multitasking environments, particularly in remote settings.

During my tenure at GlobalConnect Solutions, I honed my skills in managing virtual meetings, document flow, and client communications. My role as a Bilingual Customer Support Agent at Teleperformance further solidified my ability to deliver exceptional technical support while exceeding quality and productivity KPIs. I am passionate about leveraging technology to enhance communication and streamline business processes.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Support Agent

Teleperformance

Jan 2021 - Present (4 years 6 months)

Delivered technical and customer support in English and Spanish for Linksys router users, managing real-time chats, phone calls, and support emails while maintaining high customer satisfaction. Utilized CRM platforms like Zendesk and Salesforce to document cases and resolutions, consistently exceeding quality and productivity KPIs.

Technical Support Customer Support Zendesk Salesforce CRM Chat Support Phone Support Email Support KPIs

Administrative Assistant

GlobalConnect Solutions

Jan 2017 - Present (8 years 6 months)

Managed bilingual email and chat communication with international clients and partners, coordinating scheduling, virtual meetings, and document flow using Google Workspace. Provided back-office support for sales and operations teams in both English and Spanish, assisting with reporting, invoicing, and digital document control.

Google Workspace Email Communication Chat Support Scheduling Reporting Invoicing Bilingualism Administrative Support Customer Service

Education

Degrees, certifications, and relevant coursework

Università per Stranieri di Perugia

Diploma, Italian Language and Culture

Completed a comprehensive program focusing on Italian language proficiency and cultural studies. Gained deep insights into Italian traditions, history, and societal aspects.

Lenguas Vivas High School

High School Diploma, Languages

Obtained a High School Diploma with a specialization in Languages. Developed strong linguistic skills in multiple languages, preparing for further academic and professional pursuits.