Fabricio Monge
@fabriciomonge
I manage Salesforce support, backlog priorities, and stakeholder needs across complex business platforms.
Costa RicaWhat I'm looking for
I manage Salesforce support at Amherst, connecting business and technology teams while providing technical troubleshooting for projects and ongoing operations.
Previously, I managed product backlogs and Salesforce Field Service applications at Amherst and Concentrix, supporting internal users, field technicians, vendors, and residents. My background also includes data management, IT infrastructure projects, SAP implementations, and regional marketing systems.
Experience
Work history, roles, and key accomplishments
Manage Salesforce solutions using Agile Scrum framework and development teams. Serve as a liaison between business and technology teams, providing technical support and troubleshooting on projects and ongoing operations.
Facilitate the product backlog grooming process, defining value and priority and selecting scope for upcoming sprints and releases.
Support a group of internal users using the platform, field technicians using the mobile app, and external vendors and residents using portals.
Work with Marketing Cloud to define journeys and communications to our external vendors and residents.
Collaborate with stakeholders to improve processes and identify opportunities.
Define user stories and actively manage the product backlog and priorities.
Daily administration, troubleshooting, and maintenance of a Salesforce Field Service application, including reports/dashboard solutions and data integrity.
Provide support and take care of business requirements and software life cycle for a Salesforce Field Service application, as consultant for a customer in the Property Management / Real Estate industry.
Take care of Data Analyst activities in the Master Data Management area.
Banking, Knowledge Transfer, Data Center Relocation.
SAP Implementations for Proctor & Gamble.
Supply Chain, Beverages industries.
OnBase, SAGE, JD Edwards, .NET. Business Analysis.
In charge of implementing the ISSCOM Channel standard in top 10 bottlers of the region, under sponsor and supervision of the Channel Marketing department.
Coordinate a regional ISSCOM Workshop in Costa Rica for bottlers and regional office personnel.
Technical Support to the Marketing Department - Contractor
Jan 1996 - Jun 1999 (3 years 5 months)
In charge of gathering, consolidation and reporting to headquarters of the sales and number of stores information for Global Key Accounts of CA & Caribbean.
In charge of analysis, design, development, implementation and support of a Key Account Sales Control system to collect and consolidate sales and number of stores for every key account in the Central America & Caribbean region, and an applicat
Education
Degrees, certifications, and relevant coursework
Universidad Estatal a Distancia de Costa Rica
Bachelor's degree, Computer Engineering
2020 - 2027
Still completing academic studies on computer science.
Universidad Cenfotec
Scrum Master Professional Certificate
2019 - 2019
Agile Scrum methodology.
New Horizons
ITIL Foundation
2016 - 2016
IT Service Management
Universidad Americana (CR)
Bachelor, Information Systems Engineering
2007 - 2012
Tecnológico de Costa Rica
Associate, Information Systems Engineering
1992 - 1995
Liceo Dr. Vicente Lachner Sandoval
High School
1987 - 1991
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
Job categories
Skills
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