Bryan Poveda
@bryanpoveda
Proactive technical support and Salesforce administrator focused on operational excellence and training.
Costa RicaWhat I'm looking for
I am a proactive, self-motivated technical support professional and Salesforce administrator with experience across billing, customer support, and HR hiring processes. I have delivered high-quality independent work for global teams in North America, EMEA, and Japan while driving results and operational improvements.
I excel in training and team development, troubleshooting routers, switches and servers, and using tools such as SAP and Salesforce to streamline workflows. My background includes SQL queries for database updates, case management for accurate invoicing, and applying Agile DevOps principles to improve efficiency.
Experience
Work history, roles, and key accomplishments
Billing CTC BackOffice Jr. Executive
Cargill
Oct 2023 - Sep 2025 (1 year 11 months)
Managed case follow-ups to ensure accurate invoicing for customers across North America and Canada, coordinating contract retrieval and issuing invoices for outstanding product debts with strong urgency and accuracy.
HR Hiring Process & Salesforce Administrator
ClickLease
Aug 2021 - Jan 2023 (1 year 5 months)
Managed end-to-end hiring for Collections, IT Support and Software Engineering roles including interviews across the US and Costa Rica, and transitioned to Salesforce Administrator managing database updates, SQL queries, license allocation and Trailhead-based agent access.
Senior Technical Support Engineer
Grass Valley
Sep 2017 - Feb 2021 (3 years 5 months)
Provided technical support for routers, switches and servers across the EMEA region and Japan, troubleshooting complex issues, conducting data analysis to identify trends, and applying Agile DevOps practices to maintain workflow efficiency.
HEDelivered technical assistance for routers, switches and servers, enhanced team productivity through workforce metric monitoring and operational trend analysis, served as SAP Subject Matter Expert and applied Agile DevOps principles to streamline operations.
Education
Degrees, certifications, and relevant coursework
American Business Academy (ABA)
Certificate, Computer Support and Network Installation
2023 - 2023
Completed a Computer Support and Network Installation Technician program at ABA American Business Academy in 2023.
George W. Brackenridge High School
High School Diploma, General Secondary Education
2007 - 2007
Completed a high school diploma at George W. Brackenridge High School in 2007.
UAUniversity of Texas, San Antonio
2009 -
Attended the University of Texas at San Antonio in 2009; specific degree or program not provided.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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