Randall Chacón Vargas

Accountable for ~15 agents dealing with banking services related to Fraud. This role was involved KYC, Reg E, disputes and complaints ensuring our customer's funds remined saved.

As field operations supervisor, help build the organization in CR, ensured service appointment quality, customer satisfaction, and team management. Led process improvements and contributed to hiring new waves. Additionally, employee career path, 1:1s, KPIs creation.
In workforce management I helped with telephony systems, scheduling, metrics, and data-driven decisions for optimal operations.

Audit requisitions, creating POs, acknowledging POs with suppliers, maintaining catalogs and reporting issues when found. I had the opportunity to lead some process improvement and automations projects that helped created savings, additionally, I managed the whole project portfolio of our for the Procurement and Customer care and help with project status to keep them on track.

I managed both strategic sourcing projects and spot buys.

I worked as Vendor Master Data agent, then supervisor of the Req to PO process with the P&G contractors. Later moved to accounts payable in charge of invoice handling entering invoices, processing payments to our suppliers on terms, and close follow up with outstanding invoices. Played a key role improving processes and tools that had great savings in the organization.

Team Leader for Backups & Storage department safeguarding HP's information. I was part of the Network & Subnetting team at the HP's NOC in Costa Rica, responsible for all HP network monitoring, resolving and escalating or reporting issues to upper engineering peers to address issues that couldn't be handle in Costa Rica due to access to infrastructure.

Grade: 4.0

Graduated with honors

Grade: 4.0

Activities and societies: Student government, president

Graduated with honors