Looking for a job

Randall Chacón Vargas

@randallchaconvargas

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Passionate prof with 14 yrs exp, AP, P2P, 7+ leading teams. Embracing change, constant learner.

Costa Rica

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What I'm looking for

Passionate about driving excellence and embracing change, committed to continuous learning and contributing to a stable organization. To me the company's values and organizational culture is key to success. I'm looking for an opportunity where I can make a long lasting career that challenges me and give me opportunities to become a better professional and human.

I am a skilled professional with 24 years of experience in various work environments, particularly excelling in Shared Service Centers. Throughout my twelve-year journey, I have honed my skills in source-to-pay, purchase-to-payment, sourcing buyer, customer experience, and workforce management. With over six years in leadership roles, I have demonstrated expertise in workforce management, process optimization, and effective team leadership. I am fluent in English and Spanish, and I am currently in the early stages of learning Portuguese. Additionally, I possess proficiency in diverse software applications, including Salesforce, Coupa, SAP, Oracle, Zoho, ServiceNow, and MS Office, especially Excel.

Experience

Work history, roles, and key accomplishments

Current

Front Line Manager

Current

Genpact

Apr 2024 - Oct 2024 (6 months)

Accountable for ~15 agents dealing with banking services related to Fraud. This role was involved KYC, Reg E, disputes and complaints ensuring our customer's funds remined saved.

management skills Management Leadership Decision Making Processes Career Development Career Coaching

Work Force Management & Field Support Supervisor

GigaMonster Networks

Jul 2021 - Sep 2023 (2 years 2 months)

As field operations supervisor, help build the organization in CR, ensured service appointment quality, customer satisfaction, and team management. Led process improvements and contributed to hiring new waves. Additionally, employee career path, 1:1s, KPIs creation.
In workforce management I helped with telephony systems, scheduling, metrics, and data-driven decisions for optimal operations.

Team Leadership Communication Skills Workforce Management Operations Management Reporting KPIs Dashboards Customer Experience Customer Success Power BI Salesforce Zoho Analytics Team Building Field Operations

Procurement Specialist

Thermo Fisher Scientific

Feb 2021 - Jul 2021 (5 months)

Audit requisitions, creating POs, acknowledging POs with suppliers, maintaining catalogs and reporting issues when found. I had the opportunity to lead some process improvement and automations projects that helped created savings, additionally, I managed the whole project portfolio of our for the Procurement and Customer care and help with project status to keep them on track.

VBA MS Excel Teamwork Project Control Project Planning Project Finance Project Management Procure To Pay Customer Service

Strategic Sourcing buyer

GEP Worldwide

Feb 2020 - Jun 2020 (4 months)

I managed both strategic sourcing projects and spot buys.

Strategic Sourcing Procurement And Sourcing Process

P2P Specialist

Procter & Gamble

Jul 2011 - Dec 2016 (5 years 5 months)

I worked as Vendor Master Data agent, then supervisor of the Req to PO process with the P&G contractors. Later moved to accounts payable in charge of invoice handling entering invoices, processing payments to our suppliers on terms, and close follow up with outstanding invoices. Played a key role improving processes and tools that had great savings in the organization.

Project Management Communication Data Analysis CRM Customer Support Excel Data Analytics Problem Solving Leadership Analytics Python Finance Automation ServiceNow Power BI Internal Controls Coupa P2P Systems Vendor Management Process Improvement

Technical Supervisor

Hewlett Packard

Jul 2006 - Jul 2011 (5 years)

Team Leader for Backups & Storage department safeguarding HP's information. I was part of the Network & Subnetting team at the HP's NOC in Costa Rica, responsible for all HP network monitoring, resolving and escalating or reporting issues to upper engineering peers to address issues that couldn't be handle in Costa Rica due to access to infrastructure.