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Emilio Caridad

@emiliocaridad

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Product Owner at TransUnion owning the CLM backlog and coordinating DocuSign CLM implementation and migration.

Costa Rica

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At TransUnion, I own and prioritize the CLM backlog, aligning enhancements with business value, governance requirements, and roadmap priorities. I define user stories and acceptance criteria, then work with Legal, Sales, Operations, and Technology to refine requirements as business needs evolve.

I coordinate CLM implementation and migration activities, including DocuSign CLM workflows, requirements documentation, testing, and user enablement. I also validate solutions with engineering and product teams through design reviews and UAT.

Previously at 1SNAP FINANCE, I implemented CRM Analytics capabilities and automated sales performance and compliance reporting. At EXPERIAN, I gathered requirements for CPQ configurations and pricing workflows, and developed Win/Loss reporting and performance analytics.

Experience

Work history, roles, and key accomplishments

Current

Product Owner

Current

TransUnion

Jan 2026 - Present (9 months)

Owns and prioritizes the CLM backlog, aligning enhancements with business value and governance. Defines user stories, acceptance criteria, and requirements, and leads cross-functional refinement with Legal, Sales, Operations, and Technology.

CLM Backlog Management User Stories Acceptance Criteria Requirements Definition Agile Delivery Testing UAT Stakeholder Management DocuSign CLM Salesforce CPQ Integration Workflow Design

Consultant Business Analyst

TransUnion

Dec 2023 - Dec 2025 (2 years)

Led stakeholder discovery and mapped current-state processes to identify automation opportunities. Documented workflows, requirements, and integration considerations, and supported CLM backlog prioritization, testing, and UAT.

Stakeholder Discovery Process Mapping Requirements Documentation CLM Backlog Prioritization Testing UAT Change Management Training Adoption

Sales Business Analyst

Snap Finance

Sep 2021 - Dec 2023 (2 years 3 months)

Led cross-functional discovery and analytics initiatives to identify business challenges and improve sales workflows. Translated stakeholder requirements into reporting and technology solutions, and implemented CRM Analytics capabilities.

CRM Analytics Tableau Salesforce Lightning Web Components Visualforce Data Mapping Requirements Documentation Sales Process Improvement Reporting Dashboarding Automation

Consultancy Business Analyst II

Experian

Sep 2020 - Sep 2021 (1 year)

Gathered requirements for CPQ product configurations, pricing workflows, and sales process enhancements. Worked with Product Management and technical teams to evaluate solutions, define requirements, and support integrations.

CPQ Salesforce Requirements Gathering Pricing Workflows Process Improvement Data Structures User Management Win Loss Analysis Performance Analytics Testing Deployment

Customer Operations & Escalations Specialist

Experian

Feb 2018 - Aug 2020 (2 years 6 months)

Resolved complex customer and operational issues as an escalation point for internal and external stakeholders. Analyzed process gaps and developed reports and dashboards covering operational performance and system issues.