Open to opportunities

Jafet Chavarria

@jafetchavarria

Salesforce Data Analyst at Moody's Corporation, with experience delivering Salesforce insights and automation that saved over $150,000 annually.

Costa Rica

Message

At Moody's Corporation, I work as a Salesforce Data Analyst. At Experian, I developed RPA bots and evaluated automation opportunities that resulted in over $150,000 in annual savings.

As a Salesforce CRM Specialist at Experian, I administered and enhanced Salesforce, maintained data quality, and created reports and dashboards using Salesforce, Power BI, and Tableau. I also developed training and support for end users, and hold a Salesforce Certified Administrator credential.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Data Analyst

Current

Moody's Corporation

Sep 2025 - Present (1 year 1 month)

Worked as Salesforce Data Analyst at Moody's Corporation.

Salesforce CRM Specialist

Experian

Jan 2024 - Sep 2025 (1 year 8 months)

Manage the administration, optimization, and enhancement of Salesforce within my business unit. My efforts ensure the platform supports organizational objectives, drives operational efficiency, and empowers users to make data-driven decisions. Key responsibilities include:

Administering Salesforce on a day-to-day basis, including user management, security settings, permissions, and troubleshootin

RPA Developer

Experian

Jul 2018 - Mar 2025 (6 years 8 months)

• Perform comprehensive process evaluations across diverse Experian Automotive departments, diligently identifying automation prospects that catalyzed operational efficiency enhancements, resulting in over $150,000 savings per year.
• Assumed end-to-end project management responsibilities, including conceptual initiation, data analysis, metrics, and savings review, through to seamless deploymen

Client Services Supervisor

Experian

Oct 2017 - Jul 2018 (9 months)

-Conducted training and mentored team members to promote
productivity, accuracy and commitment to friendly service.
-Coached employees through day-to-day work and complex
problems.
-Actively supported service associates by quickly responding to
questions via phone and email and finding appropriate solutions
to customer issues.
-Coached team members to deliver hospitable, professional
service while

Salesforce Administration

Client Services Senior Team Lead

Experian Automotive

Jul 2013 - Jul 2018 (5 years)

Worked as Client Services Senior Team Lead at Experian Automotive.

Tier 2 Suppor Specialist Salesforce.com

Fujitsu

Jan 2011 - Jul 2013 (2 years 6 months)

-Certified salesforce.com Admin 201
·Salesforce.com support: In charge to help new hires on
questions, best practices and complex issues.
-Salesforce.com mentor: In charge of monitoring new hires to
provide feedback, discuss areas of improvement to achieve
account goals and best performance.
-In charge of calling customers who have responded csat
surveys with low scores and complain about the serv