Andrey Redondo

• Define systems scope and project objectives through in-depth research and analysis, providing guidance to junior analysts.
• Analyze business client needs, document functional and technical requirements, and develop test cases using JIRA and PTS.
• Drive process automation and business process redesign by identifying and implementing system enhancements.
• Prepare reports, metrics, and presentat

• Drive the end-to-end execution of complex projects, from initiation to successful completion, ensuring alignment with strategic objectives.
• Lead cross-functional teams, fostering collaboration to meet project milestones within scope, budget, and • timeline constraints.
• Manage stakeholder engagement, effectively communicating expectations and ensuring project outcomes align with business prio

• Monitored project performance, ensuring on-time delivery, budget adherence, and the highest quality standards for business-critical applications.
• Conducted risk analysis and managed change processes, proactively reducing project risks through strategic contingency planning.
• Enhanced customer satisfaction and optimized product efficiency by evaluating challenges and formulating innovative sol

• Monitored and optimized project performance, ensuring on-time, under-budget delivery while maintaining the highest quality standards for business-critical applications.
• Conducted comprehensive risk analysis and change management, proactively reducing project risks through strategic contingency planning.
• Improved customer satisfaction and product efficiency by assessing challenges and develop

• Developed and maintained standalone Node.js connectors, leveraging public REST APIs and private application-specific APIs to streamline integrations.
• Created and managed over 200 bots/connectors within a two-year period, ensuring scalability and efficiency.
• Designed onboarding and training documentation, reducing the new hire initiation phase from three weeks to just two days.
• Led the recr

• Designed and managed data extraction, transformation, and loading (ETL) processes, ensuring seamless integration into a structured data warehouse environment.
• Led a team of seven members, providing training, mentorship, and tailored career development plans to enhance professional growth.
• Developed and implemented strategic initiatives, optimizing team performance and ensuring goal achieveme

• Served as the head office representative, leading the management of escalations beyond technical support, field operations, supply chain, and sales, with a primary focus on customer retention for HP Inc.
• Led operations across the LATAM region, acting as the primary point of contact for strategic and operational initiatives.
• Procured and expedited special requested items, ensuring cost-effect

• Diagnosed and resolved technical issues for Comcast customers related to cable, internet, and VoIP phone services, ensuring seamless connectivity.
• Managed and prioritized trouble tickets, providing prompt support interventions for urgent customer issues.
• Performed advanced troubleshooting on email configurations and VoIP phone problems to enhance service reliability.
• Generated and analyzed

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