Fabiola Duverne

I am a dynamic, detail-oriented operations manager with extensive experience in healthcare administration and EHR systems such as Epic, Cerner, and MHS GENESIS. I lead cross-functional teams to streamline processes and improve patient-focused workflows.

I have supported enterprise-level implementations across large healthcare systems, including military and pediatric settings, delivering instructor-led training, go-live support, and over-the-shoulder mentoring. I conduct clinical workflow observations, recommend adoption strategies, and collaborate on training documentation and system enhancements. My background includes supervising EMR error pools and coordinating dashboard monitoring to boost clinical efficiency.

In day-to-day operations I manage inventory, procurement, scheduling, vendor relations, reporting, and regulatory compliance while reviewing claims and revenue reports to identify discrepancies. I combine technical proficiency (CompTIA Security+, Active Directory, Power BI) with strong stakeholder engagement and quality assurance practices.

I hold a bachelor’s degree and bring a collaborative, results-driven approach to change management and process improvement, committed to enhancing care delivery through training, innovation, and measurable outcomes.