Salim Mohammed

Developed strong relationships with clients and stakeholders, ensuring high satisfaction and retention. Collaborated with cross-functional teams to deliver tailored solutions and maintained documentation of customer interactions.

Spearheaded communication and relationship management with vendors, ensuring alignment on inventory and processes. Managed data analysis for vendor performance, contributing to informed decision-making. Utilized advanced Excel skills for order tracking and reporting.

Led a team of COBOL developers to optimize healthcare billing systems, achieving a 30% reduction in outstanding AR. Ensured system availability and documented issues within the ITSM application.

Provided end-user support for Allscripts systems, contributing to a 15% reduction in errors. Managed user setup and verification processes to enhance accuracy.

Managed a team to drive performance metrics in provider relations, achieving a chart retrieval rate of 80%. Developed methods for data accuracy and maintained relationships with vendor partners.

Utilized statistical analysis and SQL to derive insights for clients. Collaborated on projects to align with brand objectives and developed instructional materials for Microsoft Excel.

Facilitated service continuity for Allscripts systems, collaborating with clinical staff to ensure data flow between offices and hospitals. Monitored system performance and addressed technical issues.

Provided technical support for software and hardware issues, managing incident tickets and ensuring timely resolutions for clients using McKesson Homecare software.

B.B.A. in Information Technology, providing a strong foundation in IT principles and practices relevant to business applications.

M.B.A. in Health Care Services Management from the Frank G. Zarb School of Business, focusing on the management of healthcare services and systems.