Open to opportunities

Katherina Wilson

@katherinawilson

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Results-driven healthcare professional with expertise in EHR systems.

United States

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, with opportunities for professional growth and a commitment to advancing healthcare quality.

I am a results-driven healthcare professional with over 14 years of experience in healthcare operations and EHR systems. My specialization in compliance, data privacy, and stakeholder engagement has allowed me to optimize workflows and enhance system usability, ensuring high-quality patient care and operational efficiency. I have a proven track record of technical troubleshooting and developing comprehensive documentation for end users, which has significantly improved user satisfaction and operational outcomes.

Throughout my career, I have cultivated strong relationships with vendors and stakeholders, facilitating collaboration that drives organizational success. My passion for advancing health equity motivates me to leverage my extensive background to enhance system functionality, ensure compliance with privacy regulations, and implement innovative solutions that support healthcare excellence. I thrive in environments where I can contribute to improving healthcare systems and patient outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Streamline Healthcare Solutions

Apr 2024 - Present (1 year 3 months)

Provided front-line technical support for EHR systems, ensuring prompt resolutions for healthcare teams via Zendesk, chat, video, and video conferencing. Managed ticketing system to monitor, update, and resolve technical issues within established SLA times, maintaining high service quality and operational efficiency.

EHR Zendesk Technical Support Ticketing Systems SLA Management Vendor Management Data Analysis User Training QA Testing Post Deployment Support

Audio Visual Specialist

Life Gate International

Feb 2023 - Dec 2024 (1 year 10 months)

Oversaw the operation and maintenance of audiovisual equipment for events, ensuring reliability and technical proficiency. Built strong partnerships with event organizers to effectively integrate AV solutions, contributing to event success and community engagement.

Event Management Technical Proficiency Partnership Building User Training Client Relations Community Outreach

Health Systems Specialist

National Spine and Pain Centers

Jul 2022 - Dec 2022 (5 months)

Communicated effectively with healthcare staff to enhance collaboration and ensure seamless system integration. Traveled to various sites to deliver on-site technical support and training to healthcare staff, ensuring smooth operation of applications and enhancing user proficiency.

Healthcare IT System Integration User Training Account Management Credentialing Ticketing Systems

Accounts Receivable Specialist

Kindred at Home

Oct 2021 - Jul 2022 (9 months)

Managed legal account procedures for medical and personal injury protection (PIP) claims within the EHR system, ensuring adherence to regulatory standards and operational efficiency. Accurately processed invoices within the EHR system, facilitating timely reimbursements and demonstrating strong attention to detail and financial acumen.

Accounts Receivable EHR Medical Billing PIP Insurance Liaison Regulatory Compliance

MPI Data Integrity Specialist

Emory Healthcare

Aug 2015 - Sep 2021 (6 years 1 month)

Served as a Superuser for the EHR system across a three-hospital network, ensuring the integrity of patient data and effective operation of multiple clinical applications. Conducted audit trail analysis to enhance fraud detection and ensure regulatory compliance.

EHR Data Integrity Clinical Applications Fraud Detection Regulatory Compliance Database Management Data Security

Lead Health Data Specialist

DeKalb Medical

Feb 2009 - Aug 2015 (6 years 6 months)

Led the optimization of billing, imaging, and medical records processing, resulting in improved operational efficiency and reduced turnaround times. Streamlined onboarding processes for new hires and conducted comprehensive training sessions on EHR systems, enhancing user proficiency and support capabilities.

Medical Records Onboarding EHR Systems Training Regulatory Compliance Data Collection Auditing Data Integrity

Education

Degrees, certifications, and relevant coursework

Walden University

Bachelor of Science, Healthcare Management

Completed a Bachelor of Science in Healthcare Management. Focused on the principles and practices of healthcare administration and operations.

Atlanta Technical College

Certification, Health Information Technology Trainer

Obtained a certification in Health Information Technology Trainer. Developed expertise in training and supporting users on health information systems.