Open to opportunities

Fabienne Cruden

@fabiennecruden

Message

I retain Dutch-speaking customers and grow sales through trusted remote support.

Suriname

Message

What I'm looking for

I'm looking for a remote customer success, retention, or sales role where I can support Dutch-speaking customers, build trust, explain solutions clearly, and improve customer engagement through empathetic, solution-oriented communication.

I'm currently supporting VodafoneZiggo customers through Yoummday, managing inbound sales, retention, renewals, acquisitions, and follow-ups in a fully remote environment. I advise customers on Vodafone and Ziggo products while maintaining accurate CRM documentation and quality standards.

Across Telenamic's Ziggo customer service and customer care teams, I handled high-volume Dutch and English inquiries spanning billing, account changes, technical issues, internet, television, and telephony. I've built customer loyalty through patient retention conversations, tailored solutions, upselling, and outbound renewal follow-ups.

I also founded Glamrise Luxury, where I oversee sales, procurement, customer relations, online orders, supplier communication, and administration. My fraud monitoring work at Hakrinbank strengthened my analytical judgment, confidentiality, risk assessment, and documentation discipline.

Experience

Work history, roles, and key accomplishments

Current

Freelance Customer Retention & Sales Agent

Current

Yoummday

Apr 2026 - Present (5 months)

Managed inbound sales and customer retention conversations within the VodafoneZiggo Inbound Sales & Saves environment. Advised customers on products and services, handled retention cases, and applied cross-selling and upselling techniques.

Customer Retention Cross Selling Upselling CRM Systems

Current

Founder & CEO

Current

Glamrise Luxury

Aug 2013 - Present (13 years 1 month)

Oversaw daily business operations across sales, procurement, customer relations, and administration. Created and implemented customer engagement strategies while managing online sales activities.

Business Operations Sales Procurement Administration Customer Engagement Online Sales Supplier Communication Digital Platforms

ESPN Project Agent

VodafoneZiggo

Apr 2026 - Jul 2026 (3 months)

Assisted customers with inbound sales conversations, enhancing understanding of VodafoneZiggo services. Advised on products and uncovered sales opportunities, driving customer engagement.

Inbound Sales Customer Engagement Product Knowledge Customer Opportunities

Fraud Monitoring Officer

Hakrinbank

Sep 2020 - Feb 2023 (2 years 5 months)

Monitored customer transactions to identify and assess potential fraud risks. Investigated unusual activities and conducted thorough analysis to detect fraud patterns.

Fraud Detection Risk Assessment Data Analysis Compliance Documentation Confidentiality Analytical Skills

Customer Service Specialist

Telenamic – Ziggo Customer Service

Jan 2013 - Jun 2020 (7 years 5 months)

Handled high-volume inbound customer inquiries in Dutch and English. Supported customers with account changes, billing questions, technical issues, and service requests.

Customer Support CRM Systems Retention Documentation Quality Customer Satisfaction

Customer Care Agent

Telenamic – Ziggo

Nov 2007 - Dec 2013 (6 years 1 month)

Managed inbound customer calls regarding internet, television, and telephony services. Provided product information and identified upselling opportunities to enhance customer satisfaction.

Inbound Sales Customer Support Upselling Product Knowledge Retention