@felicityedwards
Customer service representative at bonprix.nl, handling customer inquiries, order follow-up, and complaints across email and WhatsApp.
SurinameAt bonprix.nl, I answered customer questions by email and WhatsApp, supported the order line, and processed and followed up on orders. I also handled complaints and offered customer-focused solutions.
Previously, I worked in customer service at GDCC and VodafoneZiggo, and as an Appointment Setter at I-Calling.nl. My experience includes customer contact, appointment scheduling, and administrative support.
Work history, roles, and key accomplishments
Bonprix
Jan 2024 - Sep 2026 (2 years 8 months)
Beantwoordde klantvragen via e-mail en WhatsApp, verwerkte en volgde orders op, en behandelde klachten met klantgerichte oplossingen.
GDCC
Jan 2023 - Dec 2024 (1 year 11 months)
Stond klanten professioneel te woord, behandelde vragen zorgvuldig en communiceerde informatie duidelijk volgens procedures.
Verzorgde klantcontact via telefonie en digitale kanalen, en informeerde en ondersteunde klanten bij vragen over producten en diensten.
I-Calling.nl
Feb 2019 - Jan 2021 (1 year 11 months)
Plande afspraken in, verwerkte klantgegevens zorgvuldig, benaderde potentiële klanten en verzorgde opvolging van afspraken.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Business Administration
2022 - 2023
Pursued a Bachelor of Business Administration at ALD from 2022 to 2023.
MBO/HAVO
2019 - 2021
Completed MBO/HAVO level studies at SGN from 2019 to 2021.
MULO B
2015 - 2019
Completed MULO B education from 2015 to 2019.
Software and tools used professionally
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