Looking for a job

Akshay Mangroo

@akshaymangroo

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Empathetic customer service representative dedicated to high-quality support.

Suriname

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an enthusiastic customer service representative with extensive experience in call center environments. My journey began at Webhelp, where I honed my skills in handling customer inquiries about energy bills and payments. I pride myself on delivering exceptional service, ensuring that every customer feels heard and valued. My commitment to customer satisfaction drives me to go above and beyond in every interaction.

Throughout my career, I have worked with various companies, including Teleperformance and Yource, where I assisted customers with technical questions and provided remote support using the Smart Tutor app. My ability to communicate effectively in both Dutch and English has allowed me to connect with a diverse clientele, enhancing their experience and resolving issues efficiently. I continuously seek ways to improve processes and contribute to a customer-friendly environment.

Experience

Work history, roles, and key accomplishments

Call Center Representative

Yource Suriname

Jun 2024 - Oct 2024 (4 months)

Responded to customer inquiries via phone, email, and chat, ensuring clear and solution-focused communication in both Dutch and English. Managed package tracking and followed up on deliveries to enhance customer satisfaction.

Email Communication Dutch English

Call Center Representative

Teleperformance Suriname

Jul 2023 - May 2024 (10 months)

Provided technical support for Samsung devices, utilizing the Smart Tutor app for remote assistance. Handled customer complaints in both Dutch and English, consistently meeting performance and customer satisfaction goals.

Technical Support Smart Tutor Customer Satisfaction Dutch English

Call Center Representative

Teleperformance Suriname

Jul 2022 - Jul 2023 (1 year)

Tracked packages and provided comprehensive information regarding returns and refunds for Zalando customers. Engaged in multichannel communication via phone, email, and chat to enhance customer satisfaction and brand experience.

Customer Satisfaction Brand Experiences Email Chat

Call Center Representative

Webhelp Suriname

Apr 2020 - Nov 2021 (1 year 7 months)

Handled customer inquiries about energy bills and payments, ensuring accurate processing of payment information. Provided customer-focused communication via phone to resolve issues efficiently.

Billing Payment Processing Customer Communications

Education

Degrees, certifications, and relevant coursework

Evening Course for New Teachers

Certificate, Education

Currently pursuing an Evening Course for New Teachers at the MBO level. This course is designed to equip individuals with the necessary skills and knowledge to become effective educators.