Regilio Apai
@regilioapai
Senior customer service representative with expertise in client support.
What I'm looking for
With a strong background in customer service and human resources, I have developed a keen ability to manage client relationships and enhance service quality. Currently, I serve as a Senior Customer Service Representative at GS Call Center Support in Cape Town, where I provide first-line support to clients, addressing a variety of product-related issues through multiple communication channels.
My experience includes working as a Human Resource Assistant at Surinaamse United People Marketing B.V., where I managed recruitment processes, trained new employees, and facilitated internal communication. I am dedicated to ensuring high-quality service delivery and coaching team members to improve efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Senior customer service representative
GS Call Center Support
Jun 2022 - Present (3 years)
As a freelance consultant, I provide first-line customer service via phone and email, assisting customers with various product-related issues. I also serve as a resource for colleagues and play a crucial role in resolving complex customer inquiries.
Human Resource Assistant
Surinaamse United People Marketing B.V.
Jan 2022 - Sep 2022 (8 months)
Responsible for managing the recruitment and selection process, training new employees, and handling personnel administration. Coordinated internal communication between management and staff, ensuring service quality and team coaching.
Customer service representative
Teleperformance
Nov 2020 - Nov 2021 (1 year)
Provided technical support to Samsung customers regarding audio, visual, and household appliances. Responsibilities included scheduling repairs, addressing customer complaints, and issuing discount codes to enhance customer satisfaction.
Education
Degrees, certifications, and relevant coursework
FHR School of Business
Small and Medium Enterprise Management
2016 - 2021
Instituut voor Middelbaar Economisch en Administratief Onderwijs (IMEAO)
Bedrijfsadministrateur
2012 - 2016
Availability
Location
Authorized to work in
Job categories
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