Open to opportunities

Regilio Apai

@regilioapai

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Senior customer service representative with expertise in client support.

Suriname

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

With a strong background in customer service and human resources, I have developed a keen ability to manage client relationships and enhance service quality. Currently, I serve as a Senior Customer Service Representative at GS Call Center Support in Cape Town, where I provide first-line support to clients, addressing a variety of product-related issues through multiple communication channels.

My experience includes working as a Human Resource Assistant at Surinaamse United People Marketing B.V., where I managed recruitment processes, trained new employees, and facilitated internal communication. I am dedicated to ensuring high-quality service delivery and coaching team members to improve efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Senior customer service representative

Current

GS Call Center Support

Jun 2022 - Present (3 years)

As a freelance consultant, I provide first-line customer service via phone and email, assisting customers with various product-related issues. I also serve as a resource for colleagues and play a crucial role in resolving complex customer inquiries.

Customer Service Problem Solving Communication Skills Quality Assurance Technical Support Email Support Phone Support

Human Resource Assistant

Surinaamse United People Marketing B.V.

Jan 2022 - Sep 2022 (8 months)

Responsible for managing the recruitment and selection process, training new employees, and handling personnel administration. Coordinated internal communication between management and staff, ensuring service quality and team coaching.

Recruitment Training Personnel Management Internal Communications Coaching Quality Assurance Employee Relations Problem Solving Customer Service

Customer service representative

Teleperformance

Nov 2020 - Nov 2021 (1 year)

Provided technical support to Samsung customers regarding audio, visual, and household appliances. Responsibilities included scheduling repairs, addressing customer complaints, and issuing discount codes to enhance customer satisfaction.