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@tatyanadeclercq
Experienced Business Sales Executive with a focus on customer relationships.
I am a reliable and independent contractor with over 6 years of experience in business sales and customer support. My journey began at Taty’s Supermarket, where I honed my skills in direct sales and customer service. I graduated as one of the top 5 students at E.P. Meyer Lyceum, which laid a strong foundation for my professional career.
Currently, I work as a Business Sales Executive at Wintel N.V., where I lead and train sales representatives while managing customer relationships and contracts. My role involves scoping the market for larger prospects and ensuring timely license renewals. I have also gained valuable experience in technical support roles, achieving high success rates in customer satisfaction.
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Work history, roles, and key accomplishments
Wintel N.V. Your ICT Company
May 2024 - Present (1 year 6 months)
Managed customer relationships, led and coached Sales Representatives, and scoped the market for larger prospects and deals. Responsible for contract management and timely license renewals.
VanMoof
Feb 2024 - Present (1 year 9 months)
Provided Tier 1 support through tickets, handling customer inquiries with exceptional support. Achieved a high success rate of 98% in resolving customer issues.
Spotify
Nov 2023 - Present (2 years)
Delivered Tier 1 and Tier 2 support via inbound messaging, assisting customers in finding effective solutions with a 96% success rate. Proficiently troubleshooted technical issues across devices, applications, and websites.
Wintel N.V. YourITCompany
Jun 2023 - Present (2 years 5 months)
Presented effectively to C-level professionals and reminded customers about expired licenses. Created and sent proposals, successfully closing deals with major local companies, specializing in Zoho and Yeastar Products.
Teleperformance
Jan 2020 - Present (5 years 10 months)
Resolved customer problems and ensured high levels of customer satisfaction. Handled customer interactions professionally and efficiently.
Taty’s Supermarket
Jan 2016 - Present (9 years 10 months)
Managed direct sales and provided assistance to customers, ensuring their needs were met. Tended to customers and processed transactions efficiently.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Business Administration
Activities and societies: Participated in the annual Business Fair; Served as project communicator for the project team.
Pursued a Bachelor of Business Administration degree, focusing on core business principles and management. Engaged in coursework covering various aspects of business operations and strategy.
GED, General Studies
Grade: Graduated as one of the top 5 students of the class
Activities and societies: Received a certificate from the school for participating in Martial Arts.
Completed the General Education Development (GED) program, demonstrating proficiency across various academic subjects. This comprehensive program prepared for further academic and professional pursuits.
Software and tools used professionally
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