Open to opportunities

Tatyana De Clercq

@tatyanadeclercq

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Experienced Business Sales Executive with a focus on customer relationships.

Suriname

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What I'm looking for

I am looking for a role that values customer relationships and offers opportunities for growth.

I am a reliable and independent contractor with over 6 years of experience in business sales and customer support. My journey began at Taty’s Supermarket, where I honed my skills in direct sales and customer service. I graduated as one of the top 5 students at E.P. Meyer Lyceum, which laid a strong foundation for my professional career.

Currently, I work as a Business Sales Executive at Wintel N.V., where I lead and train sales representatives while managing customer relationships and contracts. My role involves scoping the market for larger prospects and ensuring timely license renewals. I have also gained valuable experience in technical support roles, achieving high success rates in customer satisfaction.

Experience

Work history, roles, and key accomplishments

Business Sales Executive

Wintel N.V. Your ICT Company

May 2024 - Present (1 year 1 month)

Managed customer relationships, led and coached Sales Representatives, and scoped the market for larger prospects and deals. Responsible for contract management and timely license renewals.

Customer Relationship Management Sales Leadership Market Analysis Contract Management B2B Sales

VanMoof Rider Support

VanMoof

Feb 2024 - Present (1 year 4 months)

Provided Tier 1 support through tickets, handling customer inquiries with exceptional support. Achieved a high success rate of 98% in resolving customer issues.

Tier 1 Support Customer Service Ticketing Problem Solving Customer Satisfaction

Chat Support Specialist

Spotify

Nov 2023 - Present (1 year 7 months)

Delivered Tier 1 and Tier 2 support via inbound messaging, assisting customers in finding effective solutions with a 96% success rate. Proficiently troubleshooted technical issues across devices, applications, and websites.

Chat Support Tier 1 Support Technical Troubleshooting Customer Solutions Inbound

Business Sales Representative

Wintel N.V. YourITCompany

Jun 2023 - Present (2 years)

Presented effectively to C-level professionals and reminded customers about expired licenses. Created and sent proposals, successfully closing deals with major local companies, specializing in Zoho and Yeastar Products.

B2B Sales Proposal Development Closing Zoho Yeastar Account Management

Customer Service Representative

Teleperformance

Jan 2020 - Present (5 years 5 months)

Resolved customer problems and ensured high levels of customer satisfaction. Handled customer interactions professionally and efficiently.

Customer Service Customer Satisfaction Call Center Operations

Cashier and Salesperson

Taty’s Supermarket

Jan 2016 - Present (9 years 5 months)

Managed direct sales and provided assistance to customers, ensuring their needs were met. Tended to customers and processed transactions efficiently.

Customer Service Inventory Management

Education

Degrees, certifications, and relevant coursework

FHR School of Business

Bachelor of Business Administration, Business Administration

Activities and societies: Participated in the annual Business Fair; Served as project communicator for the project team.

Pursued a Bachelor of Business Administration degree, focusing on core business principles and management. Engaged in coursework covering various aspects of business operations and strategy.

E.P. Meyer Lyceum

GED, General Studies

Grade: Graduated as one of the top 5 students of the class

Activities and societies: Received a certificate from the school for participating in Martial Arts.

Completed the General Education Development (GED) program, demonstrating proficiency across various academic subjects. This comprehensive program prepared for further academic and professional pursuits.