Tatyana De Clercq

Managed customer relationships, led and coached Sales Representatives, and scoped the market for larger prospects and deals. Responsible for contract management and timely license renewals.

Provided Tier 1 support through tickets, handling customer inquiries with exceptional support. Achieved a high success rate of 98% in resolving customer issues.

Delivered Tier 1 and Tier 2 support via inbound messaging, assisting customers in finding effective solutions with a 96% success rate. Proficiently troubleshooted technical issues across devices, applications, and websites.

Presented effectively to C-level professionals and reminded customers about expired licenses. Created and sent proposals, successfully closing deals with major local companies, specializing in Zoho and Yeastar Products.

Resolved customer problems and ensured high levels of customer satisfaction. Handled customer interactions professionally and efficiently.

Managed direct sales and provided assistance to customers, ensuring their needs were met. Tended to customers and processed transactions efficiently.

Activities and societies: Participated in the annual Business Fair; Served as project communicator for the project team.

Pursued a Bachelor of Business Administration degree, focusing on core business principles and management. Engaged in coursework covering various aspects of business operations and strategy.

Grade: Graduated as one of the top 5 students of the class

Activities and societies: Received a certificate from the school for participating in Martial Arts.

Completed the General Education Development (GED) program, demonstrating proficiency across various academic subjects. This comprehensive program prepared for further academic and professional pursuits.