Akeem Smith

Supported Zalando customers via chat and email, delivering consistent, empathetic service and ensuring timely issue resolution while working remotely.

Assisted Dutch housing residents with heating, plumbing, and ventilation issues and coordinated with technical teams to dispatch mechanics and maintain satisfaction.

Handled high volumes of inquiries for brands including Zalando and Albert Heijn across chat, email, and phone, providing accurate information and problem-solving support.

Provided customer and technical support for NS and Ziggo clients, resolving service issues efficiently while maintaining clear communication and empathy.

Supported Bax Music customers with order tracking, returns, and technical inquiries, maintaining accuracy and clarity in system-based tasks and communications.

Managed payments, served customers, and oversaw gaming operations in a busy family-run bar environment, maintaining service quality and cash accuracy.

Responded to customer questions and provided general banking support during peak periods as a summer helpdesk assistant.

Pursuing a Bachelor in Business Administration at Netherlands Business Academy focusing on business fundamentals and management principles.

Completed music studies focusing on performance and theory across multiple musical disciplines.

Completed HAVO diploma with an ICT certificate, covering secondary education curricula and introductory information and communication technology coursework.