Akeem Smith
@akeemsmith
Customer service specialist fluent in Dutch and English, focused on empathetic resolution.
What I'm looking for
I am a friendly, adaptable customer service specialist with over five years supporting international clients for brands such as Zalando, Albert Heijn, Ziggo, and Bax Music. I deliver efficient, empathetic, high-quality service across chat, email, and phone channels, coordinating with technical teams to ensure timely resolutions and strong customer satisfaction.
Currently studying for a Bachelor in Business Administration at Netherlands Business Academy, I combine practical frontline experience—from helpdesk and retail roles to high-volume remote support—with strong communication, CRM, and problem-solving skills. I thrive in collaborative, remote environments where I can apply active listening and conflict-resolution to improve customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Wengage
Feb 2025 - Aug 2025 (6 months)
Supported Zalando customers via chat and email, delivering consistent, empathetic service and ensuring timely issue resolution while working remotely.
Customer Service Specialist
Inspire
Aug 2024 - Feb 2025 (6 months)
Assisted Dutch housing residents with heating, plumbing, and ventilation issues and coordinated with technical teams to dispatch mechanics and maintain satisfaction.
Customer Service Specialist
Teleperformance
Aug 2022 - Aug 2024 (2 years)
Handled high volumes of inquiries for brands including Zalando and Albert Heijn across chat, email, and phone, providing accurate information and problem-solving support.
Customer Service Specialist
Webhelp
Jan 2021 - Jan 2022 (1 year)
Provided customer and technical support for NS and Ziggo clients, resolving service issues efficiently while maintaining clear communication and empathy.
Customer Service Specialist
Alembo
Oct 2019 - Aug 2020 (10 months)
Supported Bax Music customers with order tracking, returns, and technical inquiries, maintaining accuracy and clarity in system-based tasks and communications.
Cashier & Bartender
Lois Bar
Jan 2014 - Dec 2019 (5 years 11 months)
Managed payments, served customers, and oversaw gaming operations in a busy family-run bar environment, maintaining service quality and cash accuracy.
Helpdesk Assistant
Suriname Postspaar Bank
Jan 2018 - Dec 2018 (11 months)
Responded to customer questions and provided general banking support during peak periods as a summer helpdesk assistant.
Education
Degrees, certifications, and relevant coursework
Netherlands Business Academy
Bachelor in Business Administration, Business Administration
2024 -
Pursuing a Bachelor in Business Administration at Netherlands Business Academy focusing on business fundamentals and management principles.
Conservatorium Suriname
Music Studies, Music
2019 - 2022
Completed music studies focusing on performance and theory across multiple musical disciplines.
Scholen Gemeenschap Nickerie
HAVO Diploma, Information and Communication Technology
2018 - 2019
Completed HAVO diploma with an ICT certificate, covering secondary education curricula and introductory information and communication technology coursework.
Availability
Location
Authorized to work in
Job categories
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