Shiewanie User

I am a dedicated and experienced customer service professional with several years of experience in various settings. My journey began at Sure|Aim, where I honed my skills in answering and logging cold calls while assisting customers with troubleshooting internet and device issues. This role laid the foundation for my commitment to providing exceptional customer service.

At Webhelp, I expanded my expertise by managing both calls and chats, further enhancing my problem-solving abilities. I took pride in assisting customers with their inquiries and contributing to the productivity of my team. My most recent position at 5CA allowed me to work remotely, where I efficiently handled customer emails and investigated lost packages, ensuring a positive experience for all clients.

Currently, I am continuing my career as a Customer Care Agent at Callnovo, where I remain dedicated to resolving customer issues and maintaining high service standards. I am passionate about creating a pleasant working environment and supporting my colleagues, which I believe is essential for delivering outstanding customer service.