Open to opportunities

Ben Samuel

@bensamuel

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Senior Data Analyst turning commercial and inventory data into executive decisions.

Nigeria

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What I'm looking for

I’m looking for a role where I can build Power BI/SQL dashboards, drive sales forecasting and inventory optimization, and partner with EXCO and stakeholders to turn data into faster, better decisions.

I’m a results-driven Data Analyst with over six years of experience converting commercial, inventory, and sales performance datasets into actionable business decisions. I bring proven expertise in Advanced Excel modeling, SQL querying, Power BI dashboards, and ERP systems to keep leaders confidently informed.

In my current Senior Team Lead – Operations role, I architect automated management dashboards using Power Query, SQL, and Power BI, and I prepare analytical reports and commercial presentations for executive board reviews. I analyze inventory movement, stock availability, and distribution metrics across regional hubs to recommend replenishment plans and optimize resource allocation.

I’ve also led operations and administration with measurable impact—managing a 12-person operations team and improving execution timelines by 20% through SOP optimization. Alongside this, I managed multi-site vendor and partner relationships, maintained operational risk controls, and designed automated tracking pipelines to reduce bottlenecks.

Across consulting and earlier customer-facing roles, I’ve built analytics pipelines in Advanced Excel, SQL, and Power BI, delivered market and trade analysis, and supported commercial planning and target allocation. I’m a strong cross-functional communicator focused on distributor insights, stakeholder management, and trade execution optimization.

Experience

Work history, roles, and key accomplishments

Current

Senior Team Lead – Operations

Current

Outcess Solutions Nigeria Limited

Oct 2025 - Present (9 months)

Architect automated management dashboards and analytical reports for EXCO and board reviews using Power Query, SQL, and Power BI. Analyzes inventory movement and stock availability to support replenishment planning and annual budgeting/target allocation across a 40-person operational division.

Power Query SQL Power BI Executive Reporting Stock Availability Analysis Replenishment Planning Resource Allocation Sales Forecasting Budgeting Target Allocation

Operations Data Analyst

Nebiant Analytics

Aug 2024 - Sep 2025 (1 year 1 month)

Developed analytics pipelines using Advanced Excel, SQL, and Power BI to translate telemetry into commercial insights for senior management. Performed market trend, pricing, and competitor benchmarking, improving commercial asset efficiency by 15%.

SQL Power BI Market Trends Competitive Benchmarking Commercial Insights

Team Lead – Operations & Administration

Kaizen Gaming Limited

Nov 2023 - Aug 2025 (1 year 9 months)

Led a 12-person operations team and improved execution timelines by 20% by auditing performance logs and restructuring SOPs. Managed multi-site vendor/partner logistics and inventory tracking, and designed automated tracking pipelines to reduce operational bottlenecks and risks.

Operations Team Leadership Multi Site Resource Allocation Automated pipelines

Senior Customer Service Associate

Sporty Internet Group

May 2022 - Oct 2023 (1 year 5 months)

Scaled high-volume, multi-channel operational workflows and mentored junior teams on professional communication standards and compliance requirements. Maintained a 100% compliance record by enforcing regulatory protocols and verifying complex identity and transactional data frameworks.

Customer Service Compliance Protocols Identity Verification

Customer Fulfillment Agent

United Bank for Africa

Nov 2021 - Apr 2022 (5 months)

Managed a high-value stakeholder portfolio, resolving 90+ complex tickets daily and improving account retention by 40% through proactive issue resolution. Executed account and transaction verification protocols and used internal CRM tools to bridge frontline operations with back-office administration.

Portfolio Management Customer Retention Verification CRM Tools Stakeholder Management

Customer Retention Executive

MultiChoice Nigeria

Dec 2018 - Oct 2021 (2 years 10 months)

Built Excel-based performance models to track churn, satisfaction, and feedback trends, converting insights into proactive recovery programs. Directed resolution of escalated cases and onboarded new hires on operational protocols and communication standards.

Excel Modeling Escalation Handling Onboarding Operational Protocols