Excel Onoseme

I’m a Customer Service Representative and Relationship Management professional with experience supporting B2B and B2C clients across phone and chat channels. I focus on resolving customer issues, maintaining accurate CRM records, and keeping service efficient.

At Packnpay, I’ve served as a primary point of contact for B2B clients, providing timely support via phone and chat. I conduct regular follow-ups, collaborate with internal teams to deliver smooth service, and work to strengthen long-term client retention.

Previously at G and G Reality Limited (Remote), I provided customer support through email, chat, and phone while handling inquiries and suggestions professionally. I escalated major issues when needed, collaborated with technical teams, and delivered guidance and technical assistance for software, hardware, and tech products.

I’m confident in issue resolution and escalation workflows, proactive communication, and documenting interactions for follow-up and reporting. I also bring CRM systems and ticket management experience, with CRM software proficiency (Odoo) and Microsoft Office skills.