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@victoriaisesele
I am a customer support specialist with 3+ years improving satisfaction and reducing escalations.
NigeriaI am a resourceful customer support professional with over three years of direct client-service experience, skilled in CRM tools, Zoom, Slack and Google Workspace. I consistently reduce escalations—cut shipment escalation cases by 40%—and improve customer satisfaction through clear communication and hands-on problem solving.
I collaborate closely with sales and operations to streamline onboarding and service delivery, trained eight new support agents, and earned recognition for top performance metrics. I take pride in driving retention (50% increase in one role), boosting response quality, and delivering measurable improvements to business outcomes.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Off Max Logistics
Nov 2023 - Present (2 years)
Serve as first point of contact for customers, handling 10–20 inbound calls daily and reducing shipment escalation cases by 40% through thorough investigation and resolution. Trained 8 new agents and improved support success to 90%, enhancing onboarding and client satisfaction.
Greatgrace Limited
May 2021 - Nov 2023 (2 years 6 months)
Achieved top corporate metrics for First Call Resolution and Call Quality and collaborated with a 5-person team to resolve client issues quickly. Guided clients on repayment strategies, increasing retention by over 50% and reducing enquiry handling time by 30%.
Degrees, certifications, and relevant coursework
CUBachelor of Science, Business Administration
2015 - 2019
Completed a Bachelor of Science in Business Administration at Caleb University from October 2015 to August 2019.
Senior Secondary School Certificate, Secondary Education
2009 - 2015
Attained Senior Secondary School Certificate at Esther Memorial College from September 2009 to August 2015.
Software and tools used professionally
NigeriaYou can contact Victoria and 90k+ other talented remote workers on Himalayas.
Message Victoria
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