PRASTUTI NIZZER
@prastutinizzer
ServiceNow developer driving automation, integrations, and platform excellence.
United StatesWhat I'm looking for
I am a results-driven ServiceNow Developer with around 4 years delivering enterprise-scale solutions across ITSM, HRSD, CSM, and SAM for finance, healthcare, and technology clients. I focus on workflow automation, integrations (REST/SOAP, SAP APO, Okta, Zoom), CMDB design, and Performance Analytics to improve operational performance and compliance.
I have led modular CMDB design that improved configuration tracking accuracy by 30%, integrated ServiceNow with third-party tools to reduce ticket backlogs by 35%, and automated workflows to cut manual effort and resolution times by ~20–30%. I have executed platform upgrades with zero production downtime and driven security improvements through RBAC and ACL implementations.
I am certified (CSA, CAD, ITIL v4) and experienced in Flow Designer, UI Builder/Next Experience UI, Scoped App development, IntegrationHub, MID Server, ATF, and analytics tools like Power BI. I thrive in agile teams, contribute to roadmap and QA automation, and prioritize scalability, governance, and user experience.
Experience
Work history, roles, and key accomplishments
IBPartnered with an 8+ member engineering team to deliver scalable ITSM implementations, designed a modular CMDB improving asset visibility by 30%, and automated core ITSM workflows to reduce manual intervention ~20% while maintaining zero-downtime platform upgrades.
ServiceNow Developer
Alldus
Dec 2022 - Jun 2024 (1 year 6 months)
Designed CSM portals that increased self-service adoption 35%, integrated ServiceNow with Okta and Zoom to save 15+ support hours weekly, and automated workflows to cut resolution time by 30% while improving SLA and CSAT metrics.
Education
Degrees, certifications, and relevant coursework
CUChitkara University
Master of Computer Applications, Computer Science
2009 - 2012
Completed a Master of Computer Applications (MCA) program focused on advanced computing concepts and software development.
MLSM College
Bachelor of Computer Applications, Computer Applications
2006 - 2009
Completed a Bachelor of Computer Applications (BCA) program covering foundational topics in programming, databases, and software engineering.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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