Sean Corcoran
@seancorcoran
I resolve complex customer escalations and advocate for fair, lasting outcomes.
IrelandWhat I'm looking for
At Apple, I own complex customer consults and escalations as a Mac+ T2 Senior Support specialist and the highest customer-facing escalation point.
I manage sensitive complaints, disputes, Executive Relations requests, manager escalations and Customer Commitments, balancing customer needs with policy, privacy and compliance requirements.
Across Mac, iOS and Media Services support, I've diagnosed technical and non-technical issues involving devices, payments, gift cards, accounts, billing and fraud concerns. I coordinate with internal teams and use specialist escalation paths to take difficult cases through resolution.
I'm customer-first and consultative, with a track record of meeting KPIs, learning new tools quickly and identifying recurring issues that can improve the customer journey.
Experience
Work history, roles, and key accomplishments
Owns complex customer consults and escalations, acting as the highest customer-facing escalation point. Manages sensitive complaints, disputes, and executive relations requests while balancing customer needs with policy and compliance.
Handled complex Media Services and iOS escalations involving payments, gift cards, account queries, billing, and fraud-related concerns. Owned escalated cases through to resolution and worked through internal escalation paths.
Provided senior-level support for iPhone, Apple Watch, AirPods, HomePod, Beats, and related products. Handled unique and complex cases requiring deeper investigation and specialist escalation paths.
Provided technical troubleshooting and support for Apple Mac computers, developing strong diagnostic and problem-solving skills.
Provided first-line technical support while building strong knowledge of customer service, policies, procedures, tools, and performance standards.
Education
Degrees, certifications, and relevant coursework
Comeragh College
Leaving Certificate, General Studies
Completed the Leaving Certificate at Comeragh College in 2008.
Availability
Location
IrelandAuthorized to work in
Salary expectations
Job categories
Skills
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