Open to opportunities

Miguel Mora Gomez

@miguelmoragomez

Message

Bilingual customer success specialist with strong analytical and problem-solving skills.

Ireland

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth in a collaborative environment.

I am a bilingual professional with a strong focus on customer success and analytical skills. With extensive experience in customer support roles, I have honed my ability to troubleshoot complex issues and provide tailored solutions that enhance user experience. My journey began in the culinary field, where I developed strong time management and multitasking abilities, eventually transitioning into customer support roles at Squarespace and Accenture, where I consistently exceeded service expectations.

Throughout my career, I have demonstrated a commitment to improving customer satisfaction by building strong relationships and proactively addressing user needs. My collaborative approach allows me to work effectively with cross-functional teams, ensuring that customer feedback informs product improvements. I take pride in my ability to communicate complex concepts clearly, making technology accessible to all users. I am passionate about leveraging my skills to drive customer engagement and success.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

Squarespace

May 2025 - Present (3 months)

Delivered personalized assistance to users via email and live chat, helping them troubleshoot issues and optimize their use of Squarespace’s website-building platform. Built strong relationships with users by proactively identifying needs, offering solutions, and ensuring an outstanding customer experience to promote long-term engagement.

Troubleshooting Customer Education User Experience Customer Relationship Management

Customer Support Advisor

Squarespace

Mar 2024 - Present (1 year 5 months)

Responded to advanced technical inquiries from customers via email and chat, troubleshooting complex issues related to website design. Guided customers through difficult technical issues, offering in-depth solutions on customizing templates and troubleshooting integrations with third-party tools.

Technical Support Website Design Third Party Integrations

Customer Support Associate

Squarespace

Oct 2022 - Present (2 years 10 months)

Resolved billing inquiries, processed plan changes, and assisted with domain management, ensuring smooth customer account experiences, via chat and email. Collaborated with senior advisors to handle escalated cases and ensure all customer concerns were effectively addressed.

Billing Account Management Domain Management Customer Service

Platform Experience New Associate

Accenture

Jun 2021 - Present (4 years 2 months)

Investigated and resolved issues regarding content that was reported for account and/or safety flag for action, and resolved within agreed upon turnaround times and standards of quality. Responded to user inquiries with high quality, speed, empathy, and accuracy.

Content Moderation Quality Assurance

Jr. Sous Chef/Food Purchaser

Artizan Foods Co

Dec 2014 - Present (10 years 8 months)

Provided training and guidance to staff members. Enhanced profitability through strategic purchases and correct use and rotation of fresh and non-perishable products.

Staff Training Inventory Management Cost Control

Medical Sales Representative

Drughtech Laboratories

Apr 2010 - Present (15 years 4 months)

Promoted and increased product awareness. Resolved customer complaints by investigating problems, developing solutions, and making recommendations to management.

Product Promotion Sales Market Research

Video Tape Operator

Radio Caracas Television (RCTV)

Dec 2005 - Present (19 years 8 months)

Created, produced, and revised advertising material to promote the TV network programming. Monitored and recorded transmissions of the Network daily schedule to update professional formats to newer versions.

Advertising Material Creation Copywriting Video Editing Audio Management

Education

Degrees, certifications, and relevant coursework

Alejandro De Humboldt University

Bachelor's in Marketing & Advertising, Marketing & Advertising

Studied marketing and advertising principles at Alejandro De Humboldt University. Focused on developing analytical and customer-focused skills.

Technological University of Venezuela

Advanced Technical Degree in Advertising, Advertising

Completed an advanced technical degree in advertising at the Technological University of Venezuela. Gained expertise in troubleshooting and technical problem-solving.