Kevin Cradden

Provided high-quality technical support to Greenhouse customers, resolving issues and contributing to improved customer satisfaction and retention.

Delivered technical support to Sprout Social customers, reducing resolution times and supporting product adoption across client accounts.

Provided customer service to CarTrawler's global customers, handling inquiries and bookings to maintain high service levels.

Taught conversational English to first- and second-year students and managed exam setting and grading to improve language proficiency.

Supported EU-funded project management with administrative tasks and coordination, gaining experience in project reporting and compliance.

Taught English to students aged 15–21 and assisted final-year pupils in preparing for oral Baccalauréat exams, improving oral competence.

Monitored ticketing and seating, enforced health and safety procedures, and provided directions to attendees to ensure safe event operations.

Pursuing a Higher Certificate in IT with specialization in HTML & CSS.

Completed a Master's degree in European Studies with coursework and research on European institutions and policies.

Participated in an Erasmus study-abroad program at Université Jean Moulin as part of undergraduate studies.

Earned a Bachelor of Arts degree with a broad focus on humanities and international topics.