Erika Votion
@erikavotion
Customer Service & Claims Support Specialist improving digital experiences with bilingual support and data-driven process improvements.
United StatesWhat I'm looking for
I’m a dedicated, adaptable customer service and claims professional with 8+ years of remote-capable experience across insurance, banking, and administrative support roles. I focus on managing high-volume communications, resolving customer concerns, and handling confidential information while supporting digital operations in fast-paced environments.
In my recent role, I partner with analytics and claims teams to assess customer trends, identify process gaps, and recommend improvements that enhance digital claim efficiency while strengthening customer satisfaction. Previously, I led client portfolio management using performance and profitability metrics, optimized digital banking workflows across teams, and improved documentation accuracy through continuous process refinement.
Experience
Work history, roles, and key accomplishments
Customer Service & Claims
Progressive Insurance
Jan 2024 - Jan 2026 (2 years)
Partnered with analytics and claims teams to assess customer trends, identify process gaps, and recommend improvements to enhance digital claim efficiency. Delivered multi-channel customer support for claims-related inquiries while maintaining accurate documentation and reducing service friction.
Managed a client portfolio through strategic analysis of account performance and profitability metrics, improving customer acquisition and retention with personalized financial strategies. Coordinated cross-functionally to optimize digital banking workflows, supporting customers with account management and financial inquiries.
District Secretary
Southside Independent School District
Jan 2018 - Jan 2021 (3 years)
Oversaw administrative and digital workflow operations, improving reporting accuracy and reducing redundancy through new tracking systems. Coordinated high-volume email and phone communications to support leadership initiatives and ensure alignment across schedules and projects.
Education
Degrees, certifications, and relevant coursework
Southside Independent School District
High School Diploma, High School
Earned a High School Diploma (H.S. Diploma).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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