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eunice hayes

@eunicehayes

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Customer Service Representative at Maximus who resolved customer issues with a 90% first-contact resolution rate.

United States

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What I'm looking for

I'm eager to use my customer support capabilities to meet SLA targets and ensure exceptional customer experiences for DXC Technology.

At Maximus, I communicated product and policy details to over 50 customers daily and resolved customer issues with a 90% first-contact resolution rate.

I diagnosed technical issues and provided account support, documenting 97% of customer interactions in CRM systems.

At SAS Retail Services, I managed inventory and replenishment strategies, maintaining in-stock rates above 95%. I also designed product displays to attract customer attention.

At Amazon, I oversaw inventory and replenishment, sustaining in-stock rates above 95%, and curated displays for featured products.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Maximus

Apr 2023 - Apr 2025 (2 years)

Communicated product and policy details to over 50 customers daily, resolving issues with a 90% first-contact resolution rate. Documented 97% of interactions in CRM systems and provided technical and account support.

CRM Customer Support Issue Resolution Technical Support Data Entry Communication Skills

Retail Merchandiser

SAS Retail Services

Jan 2021 - Mar 2023 (2 years 2 months)

Managed inventory and replenishment strategies, maintaining in-stock rates above 95%. Designed product displays and collaborated with team to improve operational efficiency.

Inventory Management Replenishment Visual Merchandising Teamwork Operations

Amazon Shopper

Amazon

Jul 2018 - Dec 2020 (2 years 5 months)

Oversaw inventory and executed replenishment strategies, sustaining in-stock rates above 95%. Curated product displays and partnered with team to refine operational processes.

Inventory Management Replenishment Visual Merchandising Teamwork Operations