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Lloyd Griffin

@lloydgriffin

Customer Support Associate at Amazon who resolved order, account, payment, and delivery issues across phone, chat, and email.

United States

Message

At Amazon, I handled customer contacts by phone, chat, and email, resolving account, order, shipping, payment, and access issues with approved solutions. I documented cases and escalated complex issues through established channels.

At Manpower / Wolverine Worldwide, I assisted customers with product questions, pricing, orders, returns, and exchanges. I also supported customer service at Walmart and order fulfillment at CFA Staffing / Thrive Market.

Experience

Work history, roles, and key accomplishments

Outbound Warehouse Associate

CFA Staffing / Thrive Market

Dec 2025 - Apr 2026 (4 months)

Maintained order and inventory accuracy in a production-paced fulfillment environment. Used handheld RF tools to support reliable order fulfillment.

Inventory Management RF Scanner Order Fulfilment Attention To Detail

Remote Customer Support Associate

Amazon

Aug 2022 - Dec 2022 (4 months)

Handled 30-50+ customer contacts daily by phone, chat, and email, resolving account, order, shipping, payment, refund, promotion, product, and access issues. Documented case details in CRM systems and escalated complex issues.

Phone Support Live Chat Email Support CRM Case Management Troubleshooting De escalation Escalation Management Data Accuracy

Customer Support and Store Operations Associate

Walmart

Jan 2019 - Dec 2021 (2 years 11 months)

Provided customer assistance and resolved service concerns during busy periods. Prioritized multiple requests and completed operational tasks accurately.

Customer Service Problem Solving Multitasking Communication Skills

Remote Customer Support Representative

Manpower / Wolverine Worldwide

Sep 2021 - Nov 2021 (2 months)

Assisted customers with product questions, pricing, orders, promotions, returns, and exchanges through remote channels. Used CRM tools to maintain accurate notes and route unresolved issues.

CRM Customer Service Order Processing Returns Exchange Troubleshooting