At Online Helpers, I processed high-volume customer orders using AI-assisted systems while maintaining 99%+ accuracy. I also supported customers through email and chat.
I created SOPs, training materials, quizzes, and presentations to support onboarding at Online Helpers. I monitored quality assurance metrics and provided coaching to improve team performance.
At Alorica, I supported Verizon wireless customers through live chat with billing, account updates, orders, service requests, and technical troubleshooting. I documented interactions in CRM software and escalated complex technical issues when needed.
